MSuomi
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Posts posted by MSuomi
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Well, it’s in the hands of experts, now ;)
“ Thank you for the reports provided.
We have forwarded your inquiry to our experts and will get back to you as soon as we hear from them.
Thank you and have a great day. “ -
Yeah, uploaded it to my Google Drive and sent the link to them by replying the support mail.
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OK, now they asked for: Trace logs + HAR + console logs
Which I just finished collecting, and I am uploading as I write this…
Which always fails, sending at 99%...
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@MSuomi,😩
We’ve just engaged with them, they have replicated the issue → on their machine, they have all the data they need to investigate.
We will update your topic as soon as we have any information.
Thank you🙏
Flood🐳+🐋
That was exactly the point that I was thinking. They should have all the data they need ;)
Thanks, again, for your help!
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Well, they asked me more info and I delivered it to them. Now I should let them poke around my computer with 3rd party remote program and sign some agreements. And I just cannot be bothered. If they cannot resolve their add-on with the information I already gave, then it can stay that way.
I just turn it off, when I have to log in.
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Thanks! Done.
I’ll report back.
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As the topic says, if Kaspersky protection is on at browser (Firefox, Edge, Chrome).
I can’t login to Gigantti web page to my account (www.gigantti.fi, probably same on other countries sites).
When one clicks login and enters the email, the “Log In”-button stays inactive and cannot be clicked. Non of the settings related to anything helps, when I disable protection add-on and reload page, it works.
Kind of annoying to do that every time I have to log in… Not deal breaker, but anyway...
Kaspersky protection blocks login to Gigantti shop
in Kaspersky Total Security
Posted
Today I got the mail, that they have updated Kaspersky database with the fix.
So, I updated the database and indeed, it works now.
Thanks for the help!