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Mr.ME

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Posts posted by Mr.ME

    Help! Can't install/run w/o installing Kaspersky's root CA key

    in Kaspersky Internet Security

    Posted

    Quote 
    (16:45:09) Jeddy said:
for the refund, it is not possible. its already beyond the window period
(16:45:21) You said:
When was the window period?
(16:45:42) Jeddy said:
its 30 days after the payment
(16:45:50) You said:
Doesn't make sense; it was working, it stopped working.
(16:46:49) You said:
The app didn't even require this root cert be installed; now it does and won't run even though it is installed.
(16:50:02) You said:
If you won't refund me, then when you're escalate it to our developer, ask if/how I can just bypass the Encrpted web traffic inspection.  I don't want it anyway. I just want the rest of KIS to work.
(16:55:07) You said:
Hello?
(16:56:29) Jeddy said:
sorry for the inconvenience
(16:57:08) Jeddy said:
for now i can only escalate to the developer for the alternative option
(16:57:59) You said:
:-(
(16:58:08) Jeddy said:
i am truly sorry about this
(16:59:22) You said:
You can't even ASK if/how I can use the software without the newly forced on me feature that doesn't work that I don't want?  Really?
(16:59:37) Jeddy said:
yes, as that is required

     

     

    • Thanks 1

    Help! Can't install/run w/o installing Kaspersky's root CA key

    in Kaspersky Internet Security

    Posted · Edited by Mr.ME

    Oh, man.  Now Firefox is completely broken by KIS.  It refuses to connect to any website.   (I'm using Brave for this site.)

    google, microsoft, youtube, all broken.  Mozilla: 

    Quote


    Secure Connection Failed

    An error occurred during a connection to www.mozilla.org. PR_CONNECT_ABORTED_ERROR

    Error code: PR_CONNECT_ABORTED_ERROR

        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
        Please contact the website owners to inform them of this problem.

     

    Even Kaspersky:

    Quote


    Secure Connection Failed

    An error occurred during a connection to www.kaspersky.com. PR_CONNECT_ABORTED_ERROR

    Error code: PR_CONNECT_ABORTED_ERROR

        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
        Please contact the website owners to inform them of this problem.

    Learn more…

     

    (same)

    While youtube and google are like list: 
     

    Quote

     

    Unable to connect

    An error occurred during a connection to www.youtube.com.

        The site could be temporarily unavailable or too busy. Try again in a few moments.
        If you are unable to load any pages, check your computer’s network connection.
        If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

     

     

    • Thanks 1

    Help! Can't install/run w/o installing Kaspersky's root CA key

    in Kaspersky Internet Security

    Posted · Edited by Mr.ME

    (Here's the non-truncated bit of the chat:
     
    Quote

     

    Please try to restart first anfd if you still need help, please connect via remote using steps over email.
     
     
     
    Carlo
    3.12.2022 22:33
     
    Maybe I need to do that before you connect? How can I continue the chat after reboot?
     
     
    You
    3.12.2022 22:33
     
    OK, thanks.
     
     
    You
    3.12.2022 22:33
     
    If issue was reoslve, please reply back on my email
     
     
     
    Carlo
    3.12.2022 22:33
     
    Yes please reboot. Thank you
     
     
     
    Carlo
    3.12.2022 22:33
     
    Thank you for your patience
     
     
     
    Carlo
    3.12.2022 22:34
     
    Would there be anything else that I can help you with?
     
     
     
    Carlo
    3.12.2022 22:34
     
    Reboting now.
     
     
    You
    3.12.2022 22:34
     
    I see your email.
     
     
    You
    3.12.2022 22:35
     
    Sure, please reply back to my email if any issue or connect via remote session
     
     
     
    Carlo
    3.12.2022 22:35
     
    If that would be all I will proceed to close this chat session.

    When I close the chat on my end, a survey will automatically appear for you to rate the service that I provided to you today, we will appreciate if you participate in the survey.

    This rating will be based only on the support I have provided to you to measure your satisfaction with my service.

    The chat information will also reappear after completing the survey.

    You can email the information I have provided in the chat using the envelope icon in the upper left of the chat window.

    Thank you for contacting Kaspersky.
     
     
     
    Carlo
    3.12.2022 22:35
     

    We care for your personal data, therefore we don’t keep cookies for this page. Please, don't reload the page, otherwise your chat session will be automatically closed.

    The conversation has been completed. Please feel free to continue it anytime.
     
     
     
    Carlo
    3.12.2022 22:36
     
    Neat. The chat survived the reboot.

     

    )
     
    PS.  I've been 1st in queue for 25 minutes now, for "remote support".
    • Thanks 1

    Help! Can't install/run w/o installing Kaspersky's root CA key

    in Kaspersky Internet Security

    Posted

    Thanks.  This bites.  I opened a chat and they said the same thing, more or less.  I asked for a refund and they refused.
    I tried to allow it, and it installed the cert (I can see it in Keychain.) but KIS still thinks it's not installed, and refuses to run. 
    I'm trying remote support now.  I asked for a copy of the chat and they (Carlo) agreed to provide one BUT I haven't received it.  And the chat window is incomplete - the top is truncated.  Quite diabolical.  I wanted to give Kaspersky a chance after the USG was heavy handed, but it seems I shouldn't have. :-(

    I appreciate you being here offering help though.  

    • Thanks 1

    Help! Can't install/run w/o installing Kaspersky's root CA key

    in Kaspersky Internet Security

    Posted

    Hi.  I am a licensed 

    Kaspersky Internet Security
    for Mac user.
    It stopped working and I reinstalled, and I am stuck.  It seems I'm being FORCED to allow "Encrypted web traffic inspection*" in order to use any features of the application.
    This seems to be a new anti-feature.  I don't want to enable this feature - I don't want to install Kaspersky's root CA key.  I want the rest of the features.
    Is there a solution?  
     
    *"Installing the trusted certificate allows Kaspersky Internet Security to search for malware and internet threats in encrypted HTTPS traffic."

    KSC 2020 not installing on OS X El Capitan! Help Please!

    in Kaspersky Safe Kids

    Posted

    Reply:

     

    1. Please download and install Kaspersky Internet Security for Mac 2018: https://box.ka target="_blank" rel="nofollow noreferrer noopener">…. [EDIT:no it was a one-time use link.  You’ll have to do the same.]

    2. Find the downloaded .dmg (installer file) in your downloads folder (bottom left hand corner) and double click on it.

    3. After successful installation activate Kaspersky Internet Security for Mac with your 20-character activation code.

    4. How to activate the application can be found here (illustrated guide): http://support.kaspersky.com/13531

    KSC 2020 not installing on OS X El Capitan! Help Please!

    in Kaspersky Safe Kids

    Posted

    SUCCESS!  [edit: with a RELATED problem]   I was successful at getting old software:

    After a search brought me to this thread, I started a chat and asked:

     

    I would like to scan an old mac of this model: (10.11 El Capitan is the newest OS it can run and is on it.)

    https://everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-2-duo-2.66-aluminum-15-early-2009-unibody-specs.html

    Your official site says I can download v. 18 here: https://support.kaspersky.com/kis16mac but the link it provides doesn’t work, and the download page I found doesn’t have it. Help!

    They responded with a download link.  The downloaded product can only be used if you have a valid activation code though.  I do pay for a valid license, so I did, and it’s scanning for the 1st time now.

    I’m not sure if I’m allowed to share the download link or not.  So I’ll post it in a separate message just in case.

    But again, what I was able to get by contacting support was “Kaspersky Internet Security for Mac 2018”, NOT KSC Kaspersky Security Cloud or KSK Kaspersky Safe Kids!

    Memory use, memory leak. [Closed]

    in Kaspersky Internet Security

    Posted

    kav uses more and more memory over time. I kill it occasionally, but that has side effects*. It's restarted by macOS, It's important for any memory leaks to be addressed. Not just because of performance. Memory leaks are a sign of poor coding, which is a sign of poor security. *reports (false, I assume) that some components aren't running and I need to reinstall or contact tech support.
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