Hi there, thanks for helping, see the below: Android brand name & OS version - open phone Settings⚙ , scroll to the bottom of the screen, select About or About phone ? 8.1.0 KSK version - open KSK, scroll down, select About ? 1.52.0.3 Have all KSK access permissions been granted? Display over apps, downloaded services are both set to on Is Settings blocked? yes, this is blocked by KSK Post an image of “KSK downloaded services” screen please? Yes, though I have switched it back on since then.