morgenstern

As recommended, I’ve done much scanning with Malwarebytes + ADWCleaner + Roguekiller + ESET. Afterwards I have completely unistalled Kaspersky Internet Security, restarted and lo and behold I was able to install it properly. As you suggested I also password protected the KIS settings. Many thanks!

Yeah, if it were my computer I’d have nuked it ages ago. But in all honesty I would never have let it get this far. But since it belongs to a naive / irresponsible old gentleman that lives next door, all I can do is try. RogueKiller scan seems to have found a few bits that Malwarebytes and ADWC missed. Running ESET now. We’ll see in a couple of hours.

Hi, unfortunately the neither the KVRT or the TDSSKiller have found anything.

A friend has asked me to take a look at his Windows 10 PC which appears to be infected by all sorts of nasties. When I try installing the latest version of KIS, I get to the screen where it offers to “Take a tour through the application features”, etc but nothing happens afterwards. If I try starting the app via Start menu, I get the “Problem with Shortcut” error, saying that the “avpui.exe” file has been moved or deleted. I tried scanning from the Kaspersky recovery CD with no success. Also ran Malwarebytes from both safe mode and normal mode with detections found and quarantined but no change to the Kaspersky reinstall attempts. I strongly suspect there is still some elusive malware present on that machine that kills the KIS before it has a chance to load. But so far it’s avoiding detection by any means I tried. I also noticed that the Windows Defender security centre shows a blank page when navigated to from the Windows Settings menu and it’s taskbar icon does not show. The Security Centre service is running though.