Mohamed Ahmed

1 - yes 2- no there wasn't any other kaspersky software 3-INC000014990550‏‏ 4- i checked nothing was 5- I know but i called them from different product 6- yes 7- ok

I'm Still Facing the problem will someone help me or what ?

so What should i do ?

no i didn't try any VPN Connection

They Asked me to come here , thats what they said in the last massege : Please refer to the guide below for troubleshooting the issue: https://forum.kaspersky.com/ but before that , they asked me for GetSystemInfo report , and now said We have obtained your personal data from you directly. The provided data will only be used for the provision of technical support and will be processed and protected in accordance with Kaspersky Data Privacy Statement for technical support for Africa, Australia, Denmark, Middle East, New Zealand, Norway, Sweden, United Kingdom, United States of America I think their is something in the computer like some settings prevent the program to the activate

I Did see it Before but the Problem still unsolved , according to the artical you mentioned up Network connection error during activation Try activating the application again after a short while (e.g. in an hour). The activation server may be temporarily unavailable. I Did , nothing have happen Make sure your computer has latest updates installed or install the latest Windows updates using the Windows Update service. For instructions, see the Microsoft support site. It is , it has the latest updates Disable proxy in the Kaspersky application. i Can't open the program to change any settings but i disabled proxy from Run Tab by writing inetcpl.cpl then go to connections and after that LAN Settings and uncheck (use proxy server for lan , Automaticaly detect settings ) Reset Internet Explorer settings I dont have it , i have microsoft edge Configure DNS server I did , issue still exist

Hi , I'm Mohamed Ahmed, I'm a new user to my kaspersky Free , i installed The product successfully , now its time to activate the Product ; to enable the protection but , when i try to activate it , it says connection problem ( see screenshot ) for better understanding - I live in egypt , im using win 11 , 22h2 - My internet Connection is Working I contacted Kaspersky Lab Support , but i didn't get any Fix for the problem - I tried to use Kaspersky Security Cloud Free But the Same Problem Hope you Guys can help me . best wishes