MOG

Thanks for responding. Child’s device type, operating system & version ? It´s a laptop, with Windows 10. KSK version ? I bought KSK on July, but I don’t know the version... Is KSK Premium or Free? It’s the complete versión. Are you trying to enter the password via (your) MyKaspersky account or directing on the KSK application ? As it doesn’t function (protects) any more, I´m trying ti uninstall it through Windows, but the uninstall tool asks for a passwd. I entered my account passwd, but it doesn’t function. Additional to this, I have confirmed that tha license is activated. Everything was working OK, untill a Windows actualization was runned...

Kaspersky Safe Kids Stop Functioning. The license is activated, but it doesn´t protect any more. I tried to reinstalled it, but it is asking for a password. I entered my account password, but it doesn´t function. Has anybody had a similar problem? How did you solved it? Thanks in advance for your help!