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I am facing W32/ASH!tr virus on my website of https:// [removed] By using kaspersky, i want to remove this virus but this virus is not removed. Please help me to remove this error.

To check the health of Kaspersky Endpoint Security on a Windows Server 2016 domain controller, you can follow these steps: Launch Kaspersky Endpoint Security: Open the Kaspersky Endpoint Security console on the Windows Server 2016 domain controller. You can typically find it in the Start menu or by searching for "Kaspersky Endpoint Security." Check Protection Status: In the Kaspersky Endpoint Security console, look for the protection status or health status indicator. It should provide an overview of the current state of your system's protection. Ensure that the status is displayed as "Protected" or "Secure." If there are any issues or warnings, they will be highlighted in this section. Update Kaspersky Endpoint Security: Check if your Kaspersky Endpoint Security installation is up to date. Look for an option to update the software within the console. It's important to keep your antivirus software updated to ensure it has the latest virus definitions and security patches. Run a System Scan: Initiate a system scan within Kaspersky Endpoint Security to check for any malware or threats. You can typically find the scanning options in the console's navigation menu. Perform a full system scan to thoroughly examine all files and processes on the domain controller. Review Event Logs: Check the event logs within the Kaspersky Endpoint Security console for any warnings, errors, or relevant information. The event logs can provide insights into the health and performance of the software, as well as any issues that might need attention. Verify Real-Time Protection: Ensure that real-time protection is enabled and active on the domain controller. Real-time protection actively monitors files, processes, and network activity to detect and block any potential threats in real-time. Confirm that this feature is turned on and functioning properly. Check Update Settings: Verify that the update settings in Kaspersky Endpoint Security are configured correctly. Ensure that the software is set to automatically update virus definitions and program modules. This ensures that your antivirus software is equipped with the latest protection against emerging threats. Verify Exclusions and Policies: Check the configured exclusions and policies within Kaspersky Endpoint Security to ensure they align with your organization's requirements. Exclusions can be set for specific files, folders, or processes that should be excluded from scanning. Policies dictate the behavior and settings of the antivirus software. If you encounter any specific issues or errors during the process, consult the Kaspersky Endpoint Security documentation, contact Kaspersky technical support, or consider seeking assistance from an IT professional experienced with Kaspersky products.

I think you should contact support

If Kaspersky Endpoint Security did not detect the W32/ASH!tr Trojan virus on your system, here are some steps you can take to address the issue: Update Kaspersky: Ensure that your Kaspersky Endpoint Security is up to date with the latest virus definitions. Newer updates often include detection and removal capabilities for recently discovered threats. Perform a Full System Scan: Initiate a comprehensive scan of your entire system using Kaspersky Endpoint Security. Make sure you select the option for a full system scan rather than a quick scan, as it covers more areas of your computer. Use an Additional Security Tool: Consider using another reputable antivirus or antimalware software alongside Kaspersky to increase the chances of detecting and removing the Trojan. Some well-known options include Malwarebytes, Norton, or Bitdefender. Ensure that you only run one real-time protection software at a time to avoid conflicts. Check for False Positives: It's possible that Kaspersky Endpoint Security might have identified the file as a false positive, meaning it flagged a legitimate file as a threat. Check the quarantine or detection logs within the Kaspersky software to confirm if this is the case. If it is indeed a false positive, you can restore the file from quarantine and exclude it from future scans. Update Your Operating System and Applications: Make sure your operating system, web browsers, and other applications are updated to the latest versions. Keeping your software up to date helps protect against known vulnerabilities that malware can exploit. Run Additional Malware Removal Tools: Use reputable on-demand scanners like Microsoft Safety Scanner, Emsisoft Emergency Kit, or HitmanPro to scan your system for malware. These tools can complement your existing security software and provide an additional layer of detection. Seek Professional Assistance: If the issue persists or you're uncertain about the severity of the infection, consider consulting a professional IT technician or contacting the technical support team of Kaspersky. They can provide personalized assistance based on your specific situation. It's important to regularly maintain and update your antivirus software, practice safe browsing habits, and exercise caution when downloading files or clicking on links to minimize the risk of malware infections.