Minty

Hi Gabriele, This issue was fixed in a newer release of KSC 13 (though it had the same version number). When did you download the KSC13 installation file?

Hi Tannibal, I have the same issue. I have logged it with support, and they have suggested this is a wider problem than just us. They are reporting it to Kaspersky HQ. Fortunately for me, I only rolled the update out to a couple of test devices before pushing it out to all endpoints. Regards, Stephen

Also, on a couple of devices it did work on, it took 30 mins for the Kaspersky application to show up on the endpoint after rebooting.

Hi @swoopy I had this exact same issue. This was the response from support: Do you have Patch A installed? if not, can you please try the below steps and see if it works: - Uninstall Network Agent 12 and KES 11.4 - Go to Registry Editor> Edit> Find 'Kaspersky'> delete all Kaspersky's stuff from there - Please ensure that there are no Kaspersky folders or registry keys left behind. - Deploy Network Agent 12 and KES 11.3. So this matches your current production environment. - Install Patch A (https://support.kaspersky.com/15526). There are 3 types of patch A, please install it to the Network Agent 12 and your Administration Server. - Run the installation task to install KES 11.4 Depending on your setup, the instructions above might not apply... I will add however, that I have since tried it on a couple of test devices, and the update fails. Just haven’t got around to investigating further.