mimiz

I think I will opt for an installation from scratch

i only moved the old database in another directory, i think my database is under 10 GB, the screenshot shows size of two folders of backups, i tested the klbackup utility, and it seams dont work also .

yes, the window waiting for initilizing services never ends for 3 Days. yes i restore a snapshot that made juste before updating, but its the same thing. here's my two files KAV.mdf it seams to be OK with the size ( < 1go ) i also deleted the old backups in C:\ProgramData\KasperskySC\SC_Backup now , i have the service kaspersky admin center is UP with local user ( i think it was twith the default user before (KL-AK-FC66CB346E0522) but for th services mssql express, i dont know witch one was user, the service mssql01 is up , but the other turns off as soon as it started.

hi ElvinE5, thanks for your answer; i was using KSC 13.2, but i then i went to do the upgrade to KSC 14.2, and since it dosnt work i made a restoration of the VM turning on windows server 2012 R2, but its the same problem. in fact i'm using MS SQL Express, but i dont know where can i see it's database size, i've tried solutions topics on forums, and i modified manually the user in windows services, then i get this error in kaspersky event logs : and now i cant use the kaspersky user switch utility, how can i know which MS SQL Express is used by ksc beaucause i have two services. i'm desesperated, the KSC is in production and many clients depends on it.

hello ! i searched in many forums but i still unable to connect my kaspersky security center ; the service stoppes directly after stating. the kaspersky user switch utilitu doesn't work (stuck at the second user). i dont know how to solve my problèm