[Getting PR_CONNECT_RESET_ERROR in Firefox when using Kaspersky Total Security]

I am having the same problem...since a couple of days ago, I am unable to use any browser while KTS is running. However, I cannot use F&FW's solution for my system, since I don't have any report folder in my KTS installation:

Any ideas how I can fix that browser issue?

Am 3.10.2022 um 05:41 schrieb Flood and Flood's wife:

Hello @Dave2339, 

Welcome!

Please try this solution from @Igor Kurzin

1. Open Kaspersky Total Security (KTS), select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action.
2. Exit KTS - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
4. Start KTS.
5. Enable Self-Defense.
6. Shutdown the computer, using Shutdown, not Restart, power on, login.
7. Re-check the issue?

Please share the outcome, with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋