mikethebike

Berny or anyone else with the appropriate knowledge. I have downloaded the EU compliant KIS19 from Berny's helpful link and it sits on the bottom left of the screen. I then used the list of windows programmes to get to KIS where there is a "remove" option. When I start the removal it asks me if I am sure but if I were to press continue I have no means of knowing if I then get an option to keep the licence information. Can someone confirm this or indicate how I keep the licence information? Thanks mikethebike

Thanks Richbuff. I apologise. Initially I was simply checking on my Chrome extension as a result of reading that thread and discovered I had the old K protection extension as well but when things went wrong in my case I should have started another thread but panic at the grey shield blinded me to tack my problem onto another's thread. Panic in those who are nervous of things going wrong can affect their judgement as it did mine. All I can say in my defence is that when you are drowning and your ability to do much to save yourself is virtually zero you tend to cling on and wrongly to those around you whom you wrongly think in that state of panic to have the same problem. It only hinders them and does not help you My apologies to the other person whose thread it was and to you mikethebike

Thanks again Just to be sure I have understood everything. I download KIS2019 from your link. Where does it sit then on the computer? What do I do to exit the existing KIS and uninstall?. I can uninstall via the Windows start which lists all the programmes but is there an exit procedure before I uninstall. When I uninstall does the option to keep the license information appear and when I install KIS again from the download is it obvious how this is done and does the license information automatically apply itself to the new installation? I then update the databases and the reboot. Is a reboot the same as choosing the restart option? I think I am clear on what I do in terms of the equivalent of closing all running application which is to power up the computer but not start any applications? Sorry for all these questions but what seems logical and simple for someone like you can have many traps for someone like me who is new to all of this and who has never done it before. My fear is that unless I get it correct, then I do something wrong and cannot recover the situation Thanks mikethebike

Thanks Berny, I removed the extension and re-installed it with no change to the situation. Now I need a lot of help. In recent weeks the K site has completely changed and I have never uninstalled and re-installed KIS. So can you give me a simple step by step way of doing this. Where do I go to even find KIS ? Up to now I have used the auto-renew system so while I got the code in 2015 and still have it(4 sets of 5 letters and numbers?) , is it possible to do an uninstall and re-install without having to try and use the code again? If I have to use it again can I take it that the code is still valid from 2015? KIS updated itself to KIS 19 several months ago and it wasn't the European compliant version which was OK but I may as well try to download the correct version for Europe unless this is liable to cause a problem Thanks mikethebike

Berny, can I just add that I have now checked my wife's internet. She uses the same PC and her Chrome extension is also the previous one and she has the green icon as I previously had but I do not want to change it for her until I am sure how to fix mine Thanks mikethebike

Berny I checked on my Chrome extension as well and discovered I had the previous version so removed it and installed the latest then rebooted. I already had the latest Chrome but downloaded it again. How ever I now have a grey K shield as opposed to the green one on all sites and when I click on it only the grey icon shows with a line through the eye in the middle the eye plus a grey line then X then another grey line plus a box with green dots in it. When I put the cursor on it, it says Kaspersky Protection has access to the site but I do not get the options of Secure Keyboard, Anti banner etc What do I need to do? Thanks mikethebike

Thanks both for prompt and clear replies mikethebike

I take it that this update will take several days to get to all markets? Is there a scheduled update that indicates when patch (e) is added to those in the U.K. I tried a manual update but I am still on patch (d) Thanks mikethebike