Mickh

Just realised I posted the same problem on 29th December 2021 but still no solution. ? Restore files from backup copies - no selectable option available - Page 2 - Kaspersky Security Cloud - Kaspersky Support Forum

I am using the backup facility in Kaspersky Total Security 21.3.10.391 running on Windows 10, backing up to an external 1Tb USB drive and have the same issue. It appears to be dependent upon the number of files backed up. I have one backup which contains approximately 44000 files and recovery works fine, displaying the file tree structure and allowing me to select and restore a single file. I have another backup containing approximately 66000 files and, as with the original poster, when I try to restore I only get a check box with 'ALL FILES' in. Incidentally, the reason I have more than one backup file is because I came across this problem previously and thought I'd solved it by splitting my backup into 5 smaller tasks. This worked ok until one of the backup tasks again exceeded what I assume is the maximum number of files. I don't understand why there would be a maximum file number. The previous solution doesn't help as I can't see the individual files to select.

I have had the same problem as the OP for some time. I think the backed up files are there but I can't select them (or even see them) for restore. I have got around the problem by splitting the backup into several smaller backups, effective but inconvenient. I don't know if it's the size of the backup or the number of files involved which is causing the problem. Also the window which appears for selecting the restore files is too small to display the full file tree and there is no way of expanding it. Has anybody got a fix for this or do I have to find an alternative backup solution. The rest of the suite is perfect for my purposes so I don't really want more software. (Win 10 PRO backing up to an eternal 1Tb USB drive)