[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Hello, sorry for the long silence. The original issue was still persisting when I uploaded the last link. I've been transferred somewhere else to work so I gave the problematical computer to my cousin to look at. We'll contact you again if he can't solve the issue. Thanks for everything!

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Hello, I started the problematical computer and found the date and time to be correct, following my country's time zone. I reran GSI 5.2 and checked settings. I found Windows NT Event Logs included so I generated another report. This is the link https://drive.google.com/file/d/1mTA7UiYcb1xTCbzIGs6eDa5HkksmjUCr/view?usp=sharing Thanks for your time.

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Hi, thanks so much for your reply. I immediately re-set the date and time to current date and time following my country's time zone when I saw the problem. I'll check what happens the next time I start the computer. I only see the problematical computer on weekends (it's at my granny's house). I'll get back to you next Sunday on all of the above. Sorry for the delay. Thanks again.

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

I had to use GSI 5.2 so not sure if the Windows Logs are included. This is the link. https://drive.google.com/file/d/1M4MvHdDemTMeg5zLjPwtKn7w8FLLVhtL/view?usp=sharing By the way, when I started the problematical computer the screen said RTS Power Failure and asked me to press F2. I restarted the computer and found that the date and time had reset itself to the factory date and time meaning when the computer was first manufactured. Other than that, the computer works normally. Thanks for your time.

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Thanks for responding. I'll do it over the weekend and get back to you next week.

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Hello, I updated my Kaspersky Free Antivirus for Windows yesterday and Windows 7 cannot shut down after that. The screen goes dark but the power button remains lighted up and the computer makes a loud straining noise. I have to press the power button to shut off the computer. I switched off Kaspersky Free protection before shutting down but the problem continues. I did not have any problem previously. Pls help, thanks.