Jump to content
Kaspersky Support Forum

MesterPerfect

Members
 View Profile  See their activity

  • Posts

    8

  • Joined

  • Last visited

 Content Type 

Posts posted by MesterPerfect

    Kaspersky does not support Accessibility

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    6 hours ago, Flood and Flood's wife said:

    Hello @MesterPerfect, 

    You are  most welcome! 

    As per our previous post: 

    1. Please make a numbered list of those items that are not working seamlessly with NVDA software & Kaspersky 21.13 GUI, you may say - watch/listen to the first video *but* your co-operation is sought please - you need to specifically detail each item please? 
    2. From the second video, it appears that KIS is licensed, with 223 days remaining - please confirm? 
    3. ?IF the KIS license is active, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either  Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, the videos, the numbered list & a detailed history. Support may request logs, traces & other data; they will guide you. 

    Please share the outcome with the Community, when it's available? 

    Thank you?
    Flood?+?

     

    Regarding the license, it is not mine, it is for a friend, so it is in his account and I cannot link it to my account
    Regarding the Kaspersky GUI with NVDA screen reader, I will write the elements that it reads in the GUI and the elements that it has access to but does not read its name
    Do you want me to do this with KIS or with Kaspersky Basic installed on Windows 11 which is shown in the first video

    Kaspersky does not support Accessibility

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    20 hours ago, Flood and Flood's wife said:

    Hello @MesterPerfect, 

    Thank you so much for taking the time to make the second video showing how NVDA interacts with Kaspersky Internet Security 20.0.14 GUI, we really appreciate that!

    • From our viewing of both videos, and (your) information/explanation; in both the original & current versions of Kaspersky there's some issues with how NVDA interacts with the Kaspersky software *but*, you've managed to work around the issues in the original software, however, in the current software version you've found that's not as easy to do or not possible at all - would that be a correct summation? 
    1. Please make a numbered list of those items that are not working seamlessly with NVDA software & Kaspersky 21.13 GUI, you may say - watch/listen to the first video *but* your co-operation is sought please - you need to specifically detail each item please? 
    2. Has NVDA been tested with a more recent version of KIS, 21.3.10.391, for example? 
    3. From the second video, it appears that KIS is licensed, with 223 days remaining - please confirm? 
    4. IF the KIS license is active, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either  Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, the videos, the numbered list & a detailed history. Support may request logs, traces & other data; they will guide you. 

    Please share the outcome with the Community, when it's available? 

    Thank you?
    Flood?+?

     

    I have not done anything to improve the compatibility of Kaspersky Internet Security with nvda screen reader
    NVDA screen reader interacts with KIS graphical interface quite well
    Regarding the KIS 21 program
    I did an experiment: and came to the conclusion
    The accessibility of Kaspersky Internet Security 2021 is less than the accessibility of Kaspersky Internet Security 20
    It seems that screen readers cannot interact with the elements that make up the new graphical interface of Kaspersky: Basic, Standard, Plus, Premium
    There are a lot of accessibility guidelines provided by google and microsoft
    These instructions explain how a developer can improve and make their software and tools accessible with screen readers
    It seems that the developers of Kaspersky: Basic, Standard, Plus, Premium did not read these instructions, at all
     

    Kaspersky does not support Accessibility

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    1 hour ago, Flood and Flood's wife said:

    Hello @MesterPerfect, 

    Thank you so much for taking the time to make a video showing how NVDA interacts with the Kaspersky 21.13 GUI, we really appreciate that!

    Clearly we're not experienced with the NVDA software, could you help us please by making another video, showing how the NVDA software interacts with the *older* KIS software please? 

    Please post back? 

    Thank you?
    Flood?+?

    Thank you for your cooperation
    This is a video showing how nvda screen reader interacts with Kaspersky Internet Security
    There are some items and buttons that NVDA cannot read
    But these are problems that can be overcome

    https://streamable.com/2n3rv3

    • Thanks 1

    Kaspersky does not support Accessibility

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    38 minutes ago, nexon said:

    It is on NVDA screen reader side... 

    Kaspersky is okay and working fine but this reader cant read some sections in kaspersky and this is not caused by kaspersky. It is by reader.

     

    NVDA screen reader works very well with most programs
    It supports programs that care about accessibility
    A program that NVDA simply can't read is one whose developers didn't care about accessibility at all

    • Thanks 1

    Kaspersky does not support Accessibility

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Good morning
    I am a blind user
    I am using a computer and software with an NVDA screen reader
    I can't use Kaspersky with NVDA screen reader
    In previous versions of Kaspersky eg
    Kaspersky Internet Security and others. Kaspersky was accessible using the NVDA screen reader
    The subject matter was a little tricky, but there was an average level of accessibility

    But with the new Kaspersky versions: Basic, Standard, Plus, Premium, this is no longer possible
    I can't read anything with NVDA screen reader
    That's why I'm still using older versions of Kaspersky
    Such as Kaspersky Internet Security 20.0.14

    can you help me

×
×
  • Create New...