[Child's "request for more time" appears in my email inbox but does not appear in ios app or in website (can't see request anywhere)]

Thank you. So I cannot receive a request from my child for more time through my ios app. I understand

 

However, should i be able to receive request for more time in the mykaspersky website? I receive the email request but when the link is clicked and i go to the mykaspersky website, the request for more time is not visible.   Can you help me see the request in the website?

Thank you

[Child's "request for more time" appears in my email inbox but does not appear in ios app or in website (can't see request anywhere)]

Son is using windows  10 desktop computer. He requests more time through Kaspersky. I receive an email into my email inbox. When I click it however (and go to Kaspersky web app) the request does not appear there. If I check the app on my ios device, the request does not appear there either. 

This is how it goes 4 out of 5 times my son makes a request for more time. One out of 5 times I click the email link and within the Web app can see the request and approve it. 

 

Thank you.