Matt_Bentley

Hi @Flood and Flood's wife - I think this is indicative of my issue. I’ve already added the user (the documents you shared - thank you), but am being told that I have exceeded out license limit. When I attempt to buy a license, it directs me to the Products for Home area in error. There’s no option to contact someone for support, and now I’ve been directed to this forum, which also looks to be incorrect.

I have followed these instructions but it does not work: https://support.kaspersky.com/Cloud/1.0/en-US/159871.htm When I go to the business hub and click “buy license” it takes me to the “home products > renewal and upgrade centre”, which is not correct. It recommends the one user account for “Total Security” product. I don’t want to buy a license for the home security product - I just want to add a user to my business account.