[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

Please follow my instructions.

And as we establised at the time the post was raised, KSCloud Free has no access to Kaspersky Lab Technical Support, that’t why you’re being assisted here. 

Thank you. 

Hello, can you speak the instructions for me to do?

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

KAVREMOVER does not delete KAVREMOVER logs,

KAVREMOVER creates logs.

➡ Please upload the logs⬅

• And, ☢Do NOT run KAVREMOVER again, until I work out the state of your machine☢

Thank you

Here is friend

 

https://drive.google.com/file/d/1i7_ei30psqLO-wsjwrzVq_aarSx3x1hz/view?usp=sharing

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

@Master, 

☢ Don’t remove anything☢

• ❓ Was computer in SafeMode when you saw the 3 images you posted in your last reply?
• ❓ Was KAVREMOVER run as Administrator? 

🛑 KAVREMOVER logs, add to a ZIP folder,  📎 attach to your reply ?  🛑

Hello all well, it wasn't, but i tested it later in safe mode and it showed it, i ran it as administrator, and ended up deleting the kavremover log

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

☢Show me an image of what has been found please?☢

Ready.

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

The system reports indicate other Kaspersky products: 

1. Run Windows in SafeMode.
2. Do not start any applications other than KAVREMOVER.
3. Run KAVREMOVER as Administrator.
4. Recheck?  

Let me know please?

Thank you. 
 

 

I removed kaspersky secure connection 4.0 and it appeared lots of options to remove, which one should i remove?

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

Is Kaspersky Secure Connection the only product?

Select the V

Let me know please?

Thank you

Just show only him, nothing more.

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Excellent work  @Master!
Now, run KAVREMOVER, once, exactly as documented. 
🛑 & tell me which Kaspersky software it finds and removes please? 🛑

Shows this.

 

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

Thank you.

• Post an image of   C:\ProgramData  folders please? 
• Run a new GSI & Windows Logs, upload the folder to cloud & post the share link please?

🙏

Here is Friend.

https://drive.google.com/file/d/1VwdjH3fqK4MHnUWrKskb-5el8OzIvM8k/view?usp=sharing

https://drive.google.com/file/d/1JXlBacAANj0FBNJLL7ORQrQoIRk9m15J/view?usp=sharing

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

• MBAM &  Symantec-Norton are listed software conflicts. 

Before we can fix anything you need to prepare your system properly 

How to remove a third-party anti-virus application before installing a Kaspersky Lab product

Do that please, do not do anything else, I need to keep track of things and you need to follow my guidance.

Thank you. 

Ok have I done what it is to do now friend?

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master, 

1. Provide me with an image of   C:\ProgramData  folders please? 
2. Has MBAM previously been used ? 
3. Has  Symantec previously been used ? 
4. Have you done the System Restore & backed up all your data ?

Remember: you are are eyes, we only “see” what you tell us. 

 

 

Hello all good friend, I've used MBAM many times but mocking malware, Symantec used only once, but never used, about the system restore I have done and also the backup.

 

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

1. C:\ProgramData❓
2. Malwarbytes - MBAM❓
3. Symantec❓

‼ Don’t bump in other Community Members topics please‼

Alright friend, is to do what I did not understand?

[Pop-ups from Kaspersky adverts. [Closed]]

Hello  @timf,

Welcome!

☢ May we have images of the “popups” so we can see what is annoying you please?☢

• Also, what version & patch is KAV on please? 

Please post back?

Thank you

Have you looked at the friend files? 😀

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master 
1Cloud, create an Image folder. 

2Windows: 

• Generate a System Information report, (Windows) Start menu, type System Information  press enter    in the System Information window, select File, select Export, save & attach the report to your topic.
• Go to: 

1. C:\Program Files
2. C:\Program Files (x86)
3. C:\ProgramData

Sort each of the above paths as "Small icons", take a screen image of all folders, in each path, upload the images to the (Cloud) Image folder, post the share link to the folder please? 

4 Create a System Restore Point

5 Backup all important data. 

Please post back? 

Thank you. 

Got a Friend?

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master 
1Cloud, create an Image folder. 

2Windows: 

• Generate a System Information report, (Windows) Start menu, type System Information  press enter    in the System Information window, select File, select Export, save & attach the report to your topic.
• Go to: 

1. C:\Program Files
2. C:\Program Files (x86)
3. C:\ProgramData

Sort each of the above paths as "Small icons", take a screen image of all folders, in each path, upload the images to the (Cloud) Image folder, post the share link to the folder please? 

4 Create a System Restore Point

5 Backup all important data. 

Please post back? 

Thank you. 

Hello friend here it is, my computer is 32 bit and only has one program files folder.

https://drive.google.com/file/d/1tWTQuaLBz_p54zgWW9ljWbol72humSQX/view?usp=sharing

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

I’ll have an update for you tommorow, in the interim:

⭕ Has KAVREMOVER been used? If “yes”, how many times ? (Note: do not run it again).

🛑 Confirm the KSCloud Software Compatibility check ? 🛑

Thank you.

 

Hi I used it 2 times, I didn't use it anymore

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello there  @Master,

Be patient, the GSI & Windows Logs can take a long time, it’s important to let it process without interruption. 

Do some yoga, or sit in the sun and watch 🦋 s. while you wait🙃 . 

Thank you🙏

Hello friend, what happened? 😀

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello there  @Master,

Be patient, the GSI & Windows Logs can take a long time, it’s important to let it process without interruption. 

Do some yoga, or sit in the sun and watch 🦋 s. while you wait🙃 . 

Thank you🙏

Here are the files. ☺

 

https://drive.google.com/file/d/1A2fZHKAnWoi5qmytA4U4TbdK5IUCDS3X/view?usp=sharing

https://drive.google.com/file/d/1wel1EBwYDOFQqGtjHxK_7p8hHl6LAhYt/view?usp=sharing

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello there  @Master,

Thank you for clarifying.

Do you use Google Drive, OneDrive, DropBox, MegaDrive, IceDrive, any cloud storage?

(for example) GoogleDrive, sign in or create an account & sign in: top left hand side, select New, from dropdown select Folder Upload, note & or File Upload, allow the "upload” process to complete, highlight the uploaded folder, right click the highlighted folder, select Share, select Copy Link, paste the copied link to your reply please?

Thank you🙏

Alright friend, I will upload it by google drive, but gsi is taking too long to collect the information, image below.

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello there  @Master,

I’m not sure I understand your last reply🤔 , please provide more information?

Thank you🙏

Friend how do I put these files in the cloud.

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hello  @Master,

Thank you for replying, the additional information and the link, (which redirects to the same link I provided in my original reply). 

As the software is the free version, there’s no Kaspersky Technical Support, however, let’s see if we can help: 

Please generate:

a GSI & Windows Logs, upload the folder to cloud & post the share link please?

Installation traces, you’ll need to manually zip these files, upload the folder to cloud & post the share link please?

Thank you🙏

Hello friend, as I upload these files in the cloud, I'm already with them here protos.

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

kaspersky free version 2018 was installed but I already uninstalled it, my computer is compatible with kaspersky, I don't have any Kaspersky programs and this kaspersky security cloud would be the new 2020 version of kaspersky free? If I know more I go to this site.

https://support.kaspersky.com/common/error/installation/14829?cid=SAAS_20.0&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_20.0

 

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Is support online Saturday?

Welcome. 

There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many 
filters installed, .NET errors, conflicting network adapters, system file corruption, etc.

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

1. Description of the issue.
2. Screenshot of error
3. GSI
4. Installation logs
Tech Support will need the following logs:

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1
- setupapi.app.log
- setupapi.dev.log

The last two files can be found in \Windows\inf folder. 

How to collect logs: http://support.kaspersky.com/general/dumps/2042

 

[Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]]

Hi guys, how are you? I am having problems installing kaspersky today, can you help me, I am without any anti-virus, the name of the error is "Error 27300 error installing driver mklif.sys_601_x86" photos for you to see, thank you.