Hi Flood, thank you very much for your reply. I have the right Proxy setting, however when I have followed your steps - still nothing has changed. The only step I didn't do was the one in yellow below, not quite sure why I need a power cord ? Shutdown, using Shutdown, not Restart, while the computer is powered off, disconnect the power cord, shutdown the router or modem → leave OFF, reconnect the power cord to the computer & restart the computer, login to the computer with your parent/Admin account, restart the router or modem, wait for the computer to connect to the router/modem; after connection has been established → open a browser & check any web page, e.g. your MyKaspersky account → make sure login is successful → restart the process to assign your child’s account to KSK. regards Marta
