Marlbo

Hi Nexon, Thanks for your tips. My PC is reasonably new (3 years old) so there shouldn't be any Ram/Disk problems (yet?) but I've used Kaspersky for many more years than that. The problem had never happened before in all those years, and it hasn't happened since, so I don't want to tempt fate by looking into a problem which may never happen again? No doubt if it does happen again, I will be frantically looking for this Post for answers ! Regards & thanks, Marlbo

Hi richbuff & Flood thanks for your response (it all helps!) I *think* I may have just sorted the problem, nothing simpler than updating the Kaspersky database which is strange, as I thought it automatic, or at least I would get a prompt to say out of date, never had to do that before.? Flood: that was the first website and time I had the problem, today I added its URL to the Safe List, retried the Website and my Bank site, and received a message for both that there was trouble with Certification/verification and they may not be safe. Opened Kaspersky, saw a lot of orange (warning?) text that it needed updating, it didn't want to update at first, re-booted, selected the Update Automatically (even though it was already selected) Saved, then retried those Websites with no problem and I can hover over the On-Screen keyboard as much as I want without it freezing now. Really don't know what happened there, just one of those never to happen again glitches?....Lets' see! Thanks both for your offers of help Marlbo

Hi richbuff, Thanks for your reply. I've got the zipped report ready downloaded to desktop I haven't used the GSI Parser for a few years so tried it, but that also freezes in "Transfer in Progress" mode Looked around for answers, found some-one with exact same problem:- https://forum.kaspersky.com/index.php?/topic/392652-gsi-parser/ It would be interesting to see the Report, will try a few more times, if no luck then I will just attach the Desktop Report. Thank you Marlbo

I've used the on-screen keyboard quite often every time when making on-line purchases. Today, for the first time when using it, my cursor froze as soon as it made contact with the keyboard and stayed frozen. The only way out of it was to use the Task Manager then select Cancel. Tried several times but same happened, had to make purchase without on-line keyboard, the Site didn't automatically open in the Protected Browser either. Should I be worried? Many thanks.... Marlbo