Markus Hooge

Not with this version of K Premium. Thanks for you time.

Hmm. I had to go back to a restore point because my graphics card blew-up. Kaspersky Total was working fine for last 10yrs. So had to boot to last know good config. Working, and then that was point of my 4th install. Could be a lib error for C++, in a off chance.

Yes, on my 3rd uninstall, I used it Kavremover program. 4th install. Not working.

I did that 3 times already. Currently, this is the 4th install and I ran installer as Admin. Same error each time. Thank you.

I created an INC000016338929

The Kaspersky application is installed. It will not start, this is error. Event Log Error Faulting application name: avp.exe, version: 21.4.0.0, time stamp: 0x60549f80 Faulting module name: instrumental_services.dll, version: 30.1580.0.1570, time stamp: 0x6599311a Exception code: 0xc0000409 Fault offset: 0x0020400b Faulting process id: 0x578 Faulting application start time: 0x01da7ec48e16eb75 Faulting application path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.16\avp.exe Faulting module path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.16\instrumental_services.dll Report Id: d57533c4-eab7-11ee-a861-002268494923 My system info : Windows 7 Ultimate (64-bits) Service Pack 1 (6.1.7601.65536), Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (64-bits) , 12Gb Memory, C:(HD)

Hi Nexon, sorry, I made a mistake. The Kaspersky Premium is not running. That is the eventlog error.

I have used kavremover after 3rd install of Kaspersky Premium. Still same error.

Hello Support, Could I get investigation into this error, I recently activated Premium and it's now working. I uninstalled now 3 times, and it still is not working. Running as Admin, not working either. Event Log Error Faulting application name: avp.exe, version: 21.4.0.0, time stamp: 0x60549f80 Faulting module name: instrumental_services.dll, version: 30.1580.0.1570, time stamp: 0x6599311a Exception code: 0xc0000409 Fault offset: 0x0020400b Faulting process id: 0x578 Faulting application start time: 0x01da7ec48e16eb75 Faulting application path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.16\avp.exe Faulting module path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.16\instrumental_services.dll Report Id: d57533c4-eab7-11ee-a861-002268494923 My system info : Windows 7 Ultimate (64-bits) Service Pack 1 (6.1.7601.65536), Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (64-bits) , 12Gb Memory, C:(HD) Let me know if I can supply any other information. Thank you.

Hi KVPN Support, Please increase Toronto Hub bandwidth, it has been very slow for the last year, it has only 2Mbps upload speed. The download speed is fine at 17Mpbs. I use KVPN daily for work. This is a major city hub; I have to connect to New York to get 10Mbps upload speed. But I don't want to cross over to US all the time. I need at least one good Canadian connection. Montreal and Vancouver are slightly better at 5Mpbs. But this is still unsatisfactory and when they get busy, the speed decreases. Please ask your Toronto provider to increase the upload speed to be consistently above 10Mbps upload speed. Many thanks, Markus. For others reading this post, send a screen shot from CIRA Internet Performance Test here so we can get an average → https : //performance.cira.ca/