MariuxReloaded

Thank you very much for this clear explanation of the situation ? Let's hope, then, that my friend will be able to use Kaspersky Free after the expiry of the 30-day trial period of Kaspersky Standard, since she's a new Kaspersky user

Hello ? Dear Kaspersky team, are there any news about this issue?

Nothing, my friend. I did as you said, but the issue still persists ???

Not in my case, unfortunately: even with Edge v113, Kaspersky Protection is not recognized and enabled by Kaspersky on my 2 computers facing this issue

P.S. And, in any case, If I wish to install Kaspersky Free on my secondary laptop, logging in with my My Kaspersky account, I have the right to do so, even if I have already a My Kaspersky account and even if I already use Kaspersky Premium on my main computer

I don't need a new My Kaspersky account, since I was trying to install Kaspersky Free just to figure out what was going on on my friend's laptop, but, in the end, I guess that the same of situation happened to my friend would occur, because she created a new My Kaspersky account only after installing Kaspersky Free

In my case, instead, the difference in these steps was: 1) Kaspersky Free asked me for a My Kaspersky account, which I already have, because I use Kaspersky products since 2012 2) Kaspersky Free logged in to my My Kaspersky account, but it asked me for a licence key, because "the free version of Kaspersky can't be enabled with this My Kaspersky account"

That's exactly what my friend and I did on Monday. I show some photos taken by my friend: 1) Kaspersky Free asked my friend for a My Kaspersky account, which she created at the moment 2) The program failed many times to connect to the activation server 3) At last, the program was enabled, but as a 30-day trial period of Kaspersky Standard, not as Kaspersky Free

Yeah, theoretically, but actually the problem exists: as I've already said, my friend was forced to enable a 30-day trial period of Kaspersky Standard, in order to use the program, while I couldn't not enable anything, since the program was saying that the free version of Kaspersky could not be enabled with my My Kaspersky account ?‍♂️

Then why offering it as eligible for the download through the official Kaspersky website of my country? ?? https://www.kaspersky.it/downloads/free-antivirus

Hello everybody ? After 3 days, no one here can give me a proper solution to this issue? ?‍♂️ Do I have to start thinking that the impossibility of activating and using Kaspersky Free "for free" is a sneaky way to push users to buy a licence, in order to have Kaspersky fully working? It's not a problem for me, since I'm a 11-year happy user of Kaspersky and I've always paid for it, but for people like my dear friend, which first just wanted to give the software a try through the free version, before eventually buying a licence, it would be really disappointing to claim that they can use a free version of Kaspersky and then face this kind of situation ?

UPDATE: After trying and failing again, I've noticed that the program, after logging in with my My Kaspersky account, says: "It's not possible to use the free version of Kaspersky with this account." ??? On my friend's laptop, instead, since she has never used a Kaspersky software before, first the software asked for a My Kaspersky account, which she created at the moment, then it failed many times to connect to the activation server until Kaspersky Free was enabled, at last, but with a Kaspersky Standard 30-day trial period ??????

Hello everybody ? As the title says, there's an issue with Kaspersky Free (latest version 21.13.5.506): a friend of mine wanted to give Kaspersky a try, but then she told me that the software wasn't enabled and that a licence key was required ? That's why I've installed Kaspersky Free (we're Italian, so we downloaded it from the Italian webpage https://www.kaspersky.it/downloads/free-antivirus) on my old laptop, since I'm using Kaspersky Premium on my main computer, in order to understand what was going on. The conclusion is: yes, after installing Kaspersky Free even on my laptop, it asked me to log in to My Kaspersky account, which I did, and then it required a licence key to validate the activation. There is no way to bypass this request, the program is stuck on the licence window. My questions are: do we need a licence key for Kaspersky Free, even if it's free? If so, how do we get it? Thank you very much in advance ?

All my computers are on Windows 11 22H2, so it's not just a Windows 10 issue

Exactly: it works fine on Firefox and Chrome, but not on Edge (apart from my personal laptop, as I said, where it works well on all the browsers installed)