marisui

I ran the update manually. Disabled SelfDefense in Kaspersky. Disabled auto-startup. Closed it when Win asked to be restarted. And all that worked.

Unfortunately, I can no longer test. After the 2 failed attempts, Windows doesn’t want to show me update 2004 as available for me, trying for 3 days now

Maybe they didn’t have Self Defense on ? I don’t remember if it was by default, but I do have it (didn’t try without yet). Indeed I got back from Kaspersky Lab Technical Assistance to: “To resolve the Windows Update issue please exit Kaspersky completely and check whether the issue persists. “ so I will do both suggestions today (as soon as WIndows shows the update as available again :( )

Tried once more this time with KIS paused, exactly the same result. Error 5 would be ERROR_ACCESS_DENIED It takes 1.5h to retry (Win re-downloads the update for some reason), so I can’t really try multiple options

Tried to update Windows 10 to v 2004 (from v 1909), but it failed and rollbacked. SetupDiag says the problem is from Kaspersky.. Do I need to uninstall it and reinstall after ? Any other workaround? I have KIS 20.0.14.1085 (k) Error: SetupDiag reports Migration Gather/Apply operation failure. Last Phase: Safe OS Last Operation: Add [7] package E:\WINDOWS\SoftwareDistribution\Download\e0854e67edd34a8fe55a34fee256ab7e\Microsoft-Windows-MSPaint-FoD-Package~~amd64~en-GB~10.0.19041.1 Migration Operation: apply Migration Obejct: HKCU\Software\KasperskyLab\AVP20.0 Error: 5 Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information. Recommend you move or delete the object specified "HKCU\Software\KasperskyLab\AVP20.0" and try the update again. Last Setup Phase: Phase Name: Safe OS Phase Started: 2020-06-20 14:46:37 Phase Ended: 0001-01-01 00:00:00 Phase Time Delta: 00:00:00 Completed Successfully? False