[Monitoring does NOT show the real state of Clients]

I checked the licence certificate... and found the activation codes, so I was able to create the Kaspersky Company Account. I know will make all the screenshots you asked for an open the ticket. One last question: Why isn´t it possible to change the names of the clients ??? It´s just an easy thing and there´s only the computer-name shown in the devices-tab.

[Monitoring does NOT show the real state of Clients]

I also checked a client and the only number shown there is the licence number I sent you in a private message. Could you check our licence number and send the activation code ?

[Monitoring does NOT show the real state of Clients]

as written above: "the activation code is invalid" ! But this code is shown in the licence information of the KESC. So why it´s not possible to create an account ???

[Monitoring does NOT show the real state of Clients]

[Monitoring does NOT show the real state of Clients]

How can I delete this log ??? I don´t want to show the message "Number of devices on which Anti-Virus protection is not running" to our customer if all the clients are OK !

Hi, Open a ticket in the Kaspersky Company Account, with the following information:

1. Screenshot of the supervision tab.
2. Screenshot of the message that is displayed when you click on the alert.
3. Screenshot of the Users and devices section.
4. Work space name
5. Work space id
6. Url of your cloud space.

Regards

With the ActivationCode shown in the licence information of the KESC I get the message "invalid activation code" by registering a new company account - so I can´t open a ticket ! Which other activation code could be meant ???

[Monitoring does NOT show the real state of Clients]

The email is sent as soon as the event is generated on the host. If when you connect by RDP, the situation in that Endpoint has already changed, you will find everything correct. By default all these events are disabled in Cloud and should only be activated, in order to perform specific follow-ups. >> the question is: when this message is be created ? Also if the services are not running on Windows startup ? So, each day these messages will appear... I´ll take a look where I can disable those alerts.

[Monitoring does NOT show the real state of Clients]

How can I delete this log ??? I don´t want to show the message "Number of devices on which Anti-Virus protection is not running" to our customer if all the clients are OK !

[Monitoring does NOT show the real state of Clients]

If i look in the monitoring-overview (listet under information Panel) there´s a red "!" showing the number ov devices on which Anti-Virus protection is nor running: 9 !!!!! If i then look in the devices, everything is OK. How can I delete the "log" of the monitoring so that i can see the REAL state of the protection ??? I also recieve email-alerts with inactive or disabled protection of some clients. If i then look directly on the client (using RDP) no errors and no alerts are shown in the Kaspersky panel. How could this happen ??? Maybe after a restart the components of KESC are not startet fast enough so that an alert-message is sent ? Our customer is recieving these alerts, too and is not amused about this...