marcioribas

Estou com problema para acessar o site da Smiles (smiles.com.br). A página inicial abre normalmente, mas, quando eu faço uma pesquisa (em qualquer navegador), a página dos resultados não aparece, fica toda branca. Se eu desligo o Kaspersky, a pesquisa funciona normalmente. Já tentei em diversos navegadores e todos dão problema, inclusive já testei em outro computador que também tem o Kaspersky instalado. Alguma dica para possíveis soluções?

@Anton Mefodys, sorry for answering after a month. Q: Does it help to restart browser? A: No. The problem seems to affect the whole system. Even if I close the browsers and the Kaspersky password manager, I still can’t type in other softwares like Microsoft Word. The solution I found on the internet is to have the google page on my bookmarks. Then I open it and I can type in the search box (It works in there). It solves temporarily the problem. Q: Does it help to temporary disable Secure Keyboard Input option in product (Settings - Additional )? A: No. It doesn’t solve the problem. Thanks.

The same happens in my computer. I couldn’t find a pattern for this. It seems to happen ramdomly. Last time that happened, I was accessing the aliexpress.com website. The keyboard worked only on the fields “Username” and “password”. After this, my keyboard (just the letters and numbers) stopped working everywhere (microsoft office, windows explorer, etc.). The function keys like ctrl + c, control + v, volume and brightness were working normally. My computer is a Samsung X45, I mostly use Firefox (it is up to date) but it happens with all browsers I use (chrome and opera), my windows is 10 (up to date). I had to restart the computer. Here are some details: LAPTOP-7R7S0NJ5, Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz, 8,00 GB, 64-bits, Windows 10 Home Single Language, 21H1