Frustrated ... understatement of the year. Local , County , State , federal governing agency's .. can't seem to get cyber security under control but all offer avenue for redress of grievance to citizenry ... I'm none of the above , this is a lot of grief for the cost incurred for walking out of a Best Buy with a couple of handsets & paying asking price for software labeled as premium . If employment didn't require me to have these devices , I'd settle for Morse code and messenger pigeons . For the price of bird seed & save me the cost of subscription not to mention what these "smart phones" cost .