Mad Blackbird

Hi Intrusus, thank you for the reply. The issue has gone. Updating windows and Kaspersky did not give a solution. I never got around to reinstalling Kaspersky, because I planned on formatting my entire surface book. After formatting my laptop the problem has gone. When I shut down the laptop Kaspersky does not block my shutdown. Thank you for the reply. Sorry for my late reply. Thank you Mad Blackbird

Hi, I was hoping for a bit more response. How can I make sure my laptop shuts down? Kind Regards, Mad Blackbird

Hi, I've had this problem for the last 6 months, maybe longer. When I try to shut off my laptop(windows key, and then click shutdown), nothing happens. Sometimes in like 5 or 6 minutes it does shut off. Most of the time it never shuts off. The only way I have found to shut it off in a controlled manner is to pause the protection for 1 minute on my kaspersky. Shutting off kaspersky all together is also a possibility. From the moment kaspersky is blocked my computer starts turning off immediately. Why can't my surface book shut off with Kasperky running? Somehow Kaspersky is blocking my system to turn itself off. You can find my system info here: https://www.getsysteminfo.com/report/ae30f1849098b60b9586269f700e2c75 Kind Regards, Mad Blackbird