Hi, i have found the solution with the support center: remove KES 11.5 installation package (Advanced, Remote installation, Installation packages) Download one of these packages: http://aes.kaspersky-labs.com/endpoints/keswin11/11.5.0.590/english-INT-21.2.16.590.0.433.0/3430383032397c44454c7c31/keswin_11.5.0.590_en_aes256.exe http://aes.kaspersky-labs.com/endpoints/keswin11/11.5.0.590/italian-INT-21.2.16.590.0.484.0/3430383138347c44454c7c31/keswin_11.5.0.590_it_aes256.exe Create a new installation package with the file just downloaded