MABYSMOM

thank you so much for your help - I hope it doesn’t come to that bc I probably only understand a quarter of that. LOL The computer should meet requirements since it used to work up until a couple of weeks ago right? We do have the premium version - I monitor 3 devices for her and 3 devices for my son. Her computer is the only one not reporting and not updating the changes I made. I am going to try to do what your post suggested. I will let you know how that goes. Thank you again so much for your support.

By nothing changed - I mean we didn’t change any settings or anything when it stopped reporting. Also for some reason if she doesn’t get on the computer at the very start of allowed time - it makes her wait until the next allowed time period. For instance I give 2 hours of screen time then 2 hours for a break. So from 12p-2p she could be on it. From 2p-4p was a break. 4p-6p she could get on. If she tried to get into at 12:30p - it would tell her to try back at 4p. So I changed the break times and her computer is still going by the old schedule so I don’t know what to do.

Just the Microsoft that comes installed when you buy the computer. I had to turn it off to be able to activate Kaspersky. It used to show her computer use before. Nothing changed.

I would love to know what your settings are on because as of June 27th, my 10 year old daughters computer stopped showing any use at all.