Luu VU

Hi Berny, I did de activate the ransomware protection in MBAM but the issue persists. Moreover, KVL never replies to my request. Do they really receive my request?

Additional element. See attached. I am waiting for your instruction before addressing these alerts. Regards.

Hi Bernie, I have identified where the popup screen comes from: Actually, it’s related to the file (or app?) “btgbchf” Unfortunately, I cannot copy and send it to you. I still waiting for the KVL feedback!

Will revert to you once diagnosis received from KVL. Regards.

Application has been submitted. Moreover, the 2 threats have been treated by Malewarebytes. Regards.

Thank you for your feedback. Attached are the files you requested. However, I cannot catch the popup screen as it was quickly close. It seems to be related to Adobe/ Roaming/ ctbg… (not sure this is the right file name). Regards.

I experience an issue since a week or 2. There is a cmd screen popping up at a frequent rate for a couple of seconds before disappearing. It seems to be related to %Appdata%. Could you help me address this annoying matter. Thanks and regards.