luizpereira

Hi All, Thanks to replyng!! We solved by disabling the encryption function. This can be done by policy or Setup. Regards,

Hello All, I have an Computer with Bitlocker encryption and after install KES 11.6.0.394 , every time when we power on Computer (only in this situation) return: “Bitlocker needs your recovery key to unlock your drive because the trusted platform module is unavailable” And Prompt Recovery Key to proceed. If I turn the computer off and on again , the system runs normally. When we uninstall KES and the problem didn't happen again , runs normally. Has anyone caught this problem or know a solution? Thanks to advance and Best Regards