Jump to content
Kaspersky Support Forum

Lucas1805

Members
 View Profile  See their activity

  • Posts

    5

  • Joined

  • Last visited

    Never

 Content Type 

Posts posted by Lucas1805

    Kaspersky Free Causes Multiple Blue Screen With code BAD_POOL_HEADER

    in Kaspersky Free

    Posted

    Hello Lucas1805, Welcome! Thank you for the data you've provided & your assessment/information.
    1. Please download the GSI tool.
    2. REBOOT/restart PC.
    3. When KAV is active
    4. Run GSI & Windows logs, upload to cloud storage & port back the link.
    5. Also, go to KAV REPORTS, look at the specific dates & times the BSODs occured - export those reports for that date / time timeframe, either upload the reports with the GSI or upload using the upload icon in your reply.
    6. & How is virual memory on your device managed?
    7. & If Windows is run in SafeMode with networking, do the BSODs happen, have you observed this over a 5 day period?
    8. Is there a reason Windows is still RS4-1803?
    --- https://support.kaspersky.com/common/diagnostics/3632#block7 (GSI) --- General (suggestion) if you don't already a verified sysimage, recent restore point and backups, it would be a good idea to do those. --- As you using KAV free = no TS, you're stuck with us (the Community) we'll do everything we can to help :slight_smile: Thanks.
    Hello. Thank you for your very quick reply. I am sorry for being late reply. A lot of thing happen recently so I don't have time to check this topic. After posting this topic, the blue screen happened for several more time. I am really frustrated at that moment, I have work to do and it is kind of risk to turn off Kaspersky (the only way to stop the blue screen). So I decided to switch to a new AV after all of this. After I switch, no more blue screen happen. But there is some point i still want to ask you, please help me if you can. I really appreciate. I will answer your question in case these additional information help you in the future (hope it does) My answer: 6. I'm not doing anything with virtual memory itself. I only have 1 software - Bluestack that may use this (i'm not expert so I don't know clearly). Other than this I did not make any change or touch any setting related to virtual memory 7.I only use this computer on weekend so no chance for observe it over 5 day period 8. I'm assume you mean my windows version is old ? I just check and somehow Windows Update in Service setting is changed to manual (maybe in the past I change it, but I forget and thought my computer is on auto update). I set it to auto and go to Windows Update app and update my windows manually for this time. My question: Is there any chance that I can meet this problem when I upgrade to Kaspersky Internet Security ? I'm intend to but for now really hesitate. Once again, thank you

    Kaspersky Free Causes Multiple Blue Screen With code BAD_POOL_HEADER

    in Kaspersky Free

    Posted

    Hello, Recently my computer have been occurred a lot of blue screen with code BAD_POOL_HEADER. So I tried to narrow down and tried everything I can until now to identify which software/why it cause this blue screen. Last time, I already seen my previous Minidump file to Microsoft Comunity and they identify that nVidia and Kaspersky causing this problem. I follow their instruction to update my nVidia driver. Today this blue screen happen again. I tried a quick look at my minidump file this time and maybe Kaspersky causing this Could you please take a look at this problem and somehow fix it ? I really like Kaspersky and stick with you guys for a long time. I can switch to other Free AV but well I want to give Kaspersky a chance. Detail information about my OS and Kaspersky Free version, and other related information below: Windows: Windows 10 Education (64bit) Version 10.0.17134 Build 17134 Kaspersky Free AV version: 19.0.0.1088(f) *Both Windows and Kaspersky are set to automatically update My minidump zip file uploaded to Google Drive: https://drive.google.com/open?id=1BiC3ebbSLp8XGo-BK2bRCWquGKJlJgqp My topic on Microsoft Comunity: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/multiple-blue-screen-with-code-badpoolheader-in-1/e92c1cab-b2ab-48aa-8f5d-812b5499337f?auth=1
×
×
  • Create New...