limnicholas

I don’t want to carry on this discussion. I have my refund from Kaspersky (since new subscription is still within the 30 days refund period). That’s good for me. I have nothing against Kaspersky - I have been their customer for many years. However, this recent lackluster attitude from their customer support and the sheer incompetency of the recent design decisions don’t sit well with me. Did Microsoft make changes to Edge? Definitely. It had been communicated (I am a tester and I have another PC always running pre-build/dev releases) at least a few months prior to any official build. Any changes made should be duly considered by Kaspersky if it’ll impact their application. Can Microsoft make changes to their applications? Of course! If it’s a change that Kaspersky cannot make, then just remove Windows/Edge as a supported OS/browser. Is it a bug on Microsoft’s Edge? No. It runs properly under it’s own Windows Defender. It works properly on Norton as well as AVG (at least these are the antivirus that I have tested). Caching issue prior to Windows update? No. I uninstalled Kaspersky and reinstalled it. Same issue. Should Microsoft change to make itself compatible with Kaspersky? Of course not! I have a Macbook as well. OSX is an even more restrictive operating system. Anyway, I’m out of here. Enjoy your Kaspersky software. I’ve got my money back and running Norton now without a glitch (at least for now).

Shebuka, so does Kaspersky operate on Windows or the other way around? From Apr 13 until now, Kaspersky has time to analysis and rectify their incompatibility… otherwise, don’t claim to be compatible with Windows 10. Isn’t it? PS: It is highly likely that these changes are already communicated prior to their official build release. Kaspersky will already be aware prior to Apr 13. There is no excuse. Either officially say that Kaspersky is not supported on Windows 10 or rectify their software to make it compatible.

Correct, speaking of the timeline of Updates: Microsoft Edge Stable Channel releases: Version 80.0.361.111: April 7 Version 81.0.416.53: April 13 (HUGE features path notes) Version 81.0.416.58: April 17 https://docs.microsoft.com/en-us/deployedge/microsoft-edge-relnote-stable-channel Wrong. I uninstalled and reinstalled Kaspersky (removing all settings) just this week. Reset my Edge browser (not just clearing the cache but all the settings). Same problem exists. Do you know you can uninstall the current version of Edge? I did. Same problem exists. KIS protecting - yes. Doing it correctly - No. Any functions or applications running under Edge holds the same certificate signature. Are you saying that if any browser adds a new code procedure or process, Kaspersky will deny execution? Kaspersky has to follow how Windows 10 or Edge operates; not the other way around.

[cut] I think you are completely misunderstanding the problem here. It all started with a release of the latest version of Edge. My speculations here but, presumably, they updated some keys or certificates that validate the cache, they also implemented a procedure to update from old to new keys/certificates via a helper process. When you visit a webpage that has a cache on disk, Edge tries to update it with the helper process, this helper process was never seen before by KIS and the manipulation of the cache by an unknown process is considered as a malicious act (or a man in the middle attack) and is blocked. This process goes in an endless loop… So KIS is doing the right thing, it protects an unknow process from manipulating browsers cache. When we hit Shift+F5 we force to bypass the cache and fresh new pages that use new keys/certificates are written in the cache. No more unknown helper process that is trying to update the cache, no more hanging. And this is also why disabling Internet Protection, reload the page (and thus refreshing the cache with new content signed with new keys/certificates) and enabling Internet Protection back solves the issue. This could have been avoided if Edge developers communicated to antivirus providers of this change so that they can whitelist the helper process. edit: the actual workflow of what is hanging on what step can be incorrect, but you must get the idea... No, this problem doesn’t exist with Norton and AVG (which are the other two antivirus software I’ve tried). There’s W3C standards and every company that creates browsers either follows it to the latest standard, implements part of it or is still lagging in some earlier versions. Let me ask you: Does application developers follow Google specification for Android OS or we simply say that Android OS should accommodate application developers’ approach? Ask this to any software developers in OSX or iOS. You have to follow the platform’s rules and specification, not the other way around. You also have to understand that any helper process in Edge will have been duly signed. This is also how security apps like Applocker works. This is obviously an erroneous implementation by Kaspersky. PS: Why does this problem exist for downloading with Yahoo mail and Netflix streaming then? Why doesn’t the caching issue not happen when I conduct online banking or when I stream Amazon Prime or when I tried downloading with Onedrive? PPS: What’s this helper process that you mentioned? What’s the process name?

That’s not an opinion but a fact. This is one of your points stated: Contacting web browser developers and asking them to hard-code a workaround (least likely to happen) Web browser developers to hardcode?! Are you a developer? hardcode? Workaround? Enforcing a permanent/temporary exception for affected domains Exception?! Meaning that what Kaspersky did is the norm and thus require an exception for affected domains?! Very different from no-cache right? Kaspersky must update their code to instruct browsers NOT to cache the page. You mention “the page”. What page? The Kaspersky “kis.v2.scr.kaspersky-labs.com” page? You obviously should have written “NOT to cache their page” Tell me (since you said the burden of proof is on me), why downloading fails? Why streaming fails? What Kaspersky is doing on the page referred in “kis.v2.scr.kaspersky-labs.com”? Luck? Not needed in this instance. My refund is approved. Thanks. EDIT: Anyway, I think on hindsight when you said web browser developers, I believe you’re referring to Kaspersky’s web browser developers right? If so, just call them web developers since they are not developing browser. Use the proper terminology in the IT field. For that, the other two points will fall into place that Kaspersky’s team needs to do the changes and rectify the problem.

That’s incorrect. Caching is necessary especially when it is part of form filing or an open session. What Kaspersky did is incorrect. Kaspersky has NO right to instruct browsers anything! Period. Caching is not a violation of security. Moreover, how does this explain the problem with downloading? Or streaming? Both doesn’t work too. For the same website (or downloading the same content from Yahoo mail), it works on Mozilla Firefox and Chrome but not on Edge? This is obviously poor handling by Kaspersky. Edge browsers that we use are official build. As a software that runs as a security app on a Windows OS, it cannot claim incompatibility. Anyway, my current subscription runs less than 30 days so I’ve already filed for a refund (which is being processed now).

Everyone, I faced the same problem too. Downloading and streaming will bring up this message at the bottom “Waiting for me.kis.v2.scr.kasperksy-labs.com” and then nothing happens. Whether I’m downloading an attached file in my mails, google drive or streaming from Netflix. My browser version is an official release from Microsoft “Version 81.0.416.53 (Official build) (64-bit)”. It is Kaspersky’s responsibility to ensure that their software works on our desktops and if not, provide us (paying customers) proper solutions. Instead, they seemed totally lost and repeatedly ask me to perform this and that tasks without even bothered to conduct proper investigation. Anyway, I’ve resolved my own problem. As long as I disable the Kaspersky’s “Private Browsing” under Privacy Protection, all my browsing functions are restored to normal. Clearing cache, resetting, uninstall and install again - either it works for a while or it totally doesn’t work for me at all.