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Laxuzer

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Everything posted by Laxuzer

  1. When I deleted Kaspersky, I marked it as" protect the safe." I removed the approval and tried and it happened. THANKS
  2. Hello @Laxuzer 🅰 ❓ Is KPM being installed as a stand alone package or a part of other Kaspersky software? ❓ If part of other Kaspersky software, name, version & patch(x)? x=letter. ❓ Does the system meet KPM system requirements? ❓ Is KPM licensed? 🅱 Please do the following: 1 Create a System Restore Point. 2 Run Windows in Safe Mode. 3 Clear all files & folders in: C:\Windows\Temp C:\Users\YOURNAME\AppData\Local\Temp 4 Return to Windows Normal Mode. 5 Shutdown computer using Full Shutdown, not Restart. 6 Power computer on, login. 7Uninstall KPM using Windows Programs and Features. At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. Power computer on, login. 8 Download a new KPM installer, install KPM. ❓ Recheck original issue? Fixed👏 Not fixed😥 , please raise the issue with Kaspersky Technical Support, they will ask for a new GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please? After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account. Please let us know the outcome when it’s available? Thank you🙏 Flood🐳 I tried, but the problem continues. The Problem Is Not Solved.
  3. I tried, but the problem continues. The Problem Is Not Solved.
  4. The application won't open. I click and it won't open. I deleted and installed the app many times. It didn't work. Please help me.
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