LadyBeetle

Thank you for your kind help Flood I have logged into My Kaspersky and had a chat with a tech Support worker. The thing is they always want to go remotely onto your computer and I don’t feel good about that. I now do not have access to Safe Money even by clicking one of the listed URLs as they would have been deleted when I cleared the temp files. So things have just got more stressful. The tech support suggested that I revert back to 2019, however I had problems with that too.

Hi Flood Thanks for taking the time to give me instructions, however after spending hours doing this the safe money remains the same. To be honest I am finding this extremely stressful and have no idea what else is not working with Kaspersky and am I in fact protected? In the past Kaspersky has worked fine but now I have nothing but issues and I am not computer savvie. Doing all this is very stressful for me. I need internet protection that I don’t have to worry about. Last night I needed to use the protected browser and managed to get it up by logging into a website that is on my list to be used. I then opened a new window inside the protected browser, however I have no idea if this is even giving me any protection? Sad as it is...I am beginning to not trust Kaspersky.

Also when I create the shortcut and then click on it where it says that it has been created under the Create shortcut for Safe Money disappears.

ADDIT: When I go into Safe Money settings I am not getting the drop down box with default browser as in this:

Hi, I wanted to also ask why I can’t access Safe Money either? I had already tried to create the shortcut by going into the safe money settings but to no avail. I have followed your instructions regarding going into program files but I don’t have Safe Money in there. I only have Password Manager, Secure Connection and Kaspersky Internet Security. I used Safe Money all the time before upgrading to the 2020 version. What is happening please, as it seems Kaspersky is losing all of its most secure features. Also I noticed that Kaspersky Internet Security 2019 file is still in program files. Should I delete that? When I click on the Safe Money icon in the Kaspersky window nothing happens. It does not open so I can add websites to my list. Why haven’t I got Safe Money anymore?

Hi Flood, Sorry about delayed response! It is the crazy season! I hope you had a great Christmas! Thank you for you assistance. Things are back to normal now and I have the 30.147.100.0, extension with easy access to the on screen keyboard. How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here! Hope that explains it Flood! Cheers LadyBeetle

ADDIT: From what I recall the old version was removed automatically before the new one was installed…. To be honest It was the early hours of the morning and I was tired and initially not sure what Kaspersky was doing until I remembered the promised 2020 upgrade. I am looking for old files to delete. In programs the only Kaspersky listed is the current one.

Hi Flood, Thanks for the response. Answers to your questions as follows: Operating system name & version ? Windows 7 = 6.1 (Build 7601: Service Pack) 2. KIS20 version & patch? 20.0.14.1085 (f) 3. Chrome version? 78.0.3904.108 (Official Build) (64bit) 4. Chrome Kaspersky Protection extension version? 4.6.2.31 5. Is Kaspersky Protection extension enabled, with permissions set as follows: Yes 6. This is the icon without the red line on the left. Just my poor editing. ​​ 7. No 8. That’s a shame as it is such a useful tool. Note: I was in the middle of doing something online the other night before I upgraded. Out of the blue the yellow /orange exclamation mark appeared in the top right hand corner menu, so I clicked on it and found that the extension had downloaded twice, the existing one and this new one, which appeared out of nowhere. I deleted it as I wasn’t sure why this had happened. This extension had the green shield. After this I was prompted to upgrade Kaspersky, which I did. After the upgrade there was no Kaspersky extension so I found the support page which had the link to follow and added the Kaspersky extension to chrome, and the above is what I now have with none of the drop down helps… Everything else seems to be working fine and the extension is definitely on. Hope you can help. Many thanks LadyBeetle

With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is: This can read and change site data Options ( which is non clickable) Remove from Chrome Hide from Chrome Manage extension The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green shield at the top right hand corner. Logging in is getting very cumbersome.