LadyBeetle

Trying so hard to work it out for myself! LOL 🐞

Hi Flood and Flood’s Wife, Hallelujah!! Finally after many melt downs this website is now working perfectly again!! So simple. The thing is I didn’t even think of Kaspersky blocking it somehow! Big Thanks again Flood! Cheers LadyBeetle 🐞

Hi I have been having similar issues with a very important website I use and have had to resort to using another browser, however the other browser isn’t as easy to use and ease of use is very important. This problem has been going on for approximately a year. I have spent a very long time trying to find a solution but only a few others have mentioned having the same issue with the particular website, so it’s clearly not a problem with firefox or the website. These others have changed browser. A couple of solutions have been mentioned but no instructions given on how to disable this injection. I have searched for Advanced - Network.. Nothing. Same with trying to close the ports as mentioned as another solution. Can someone please post specific instructions on how to do this as I really need to access this website from firefox. Thank you

Hi, Thanks for the help. All done now and solved! Cheers LadyBeetle

Hi Berny Thank you for pinned message - Topic. I did get the update working from the link I shared however I have continued with these instructions and implemented this as well: Settings > Additional > Network > Proxy server > select Do Not use proxy server. And this: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Just to be sure it’s right! Thanks Cheers LadyBeetle

Hi Have solved it myself by running one of these. https://support.kaspersky.com/common/start/6105 If there is anything else that needs to be done please post. Thanks Cheers LadyBeetle

I have just installed a new router and have 2 issues. The first being the browser protection which was resolved as Kaspersky sent a link with the alert. However Kaspersky is not updating since I turned the new router on. How can this be resolved please? Cheers LadyBeetle

Hi Flood Thank You for your kind assistance. Cheers LadyBeetle🐞

Hi Flood, Thanks for the screenshot! That explains it clearly! Cheers LadyBeetle🐞

Hi Flood. Except none of that comes up for me. Thanks LadyBeetle

Hi Flood. I can't get past the first steps as I can't find where to pause the protection. Thank you LadyBeetle

Hi Flood I started the procedure as per 5 months ago and the above is different and looks simpler for me to follow. I have already downloaded the new install so should I delete that and start again as you have outlined? Thank You LadyBeetle🐞

Hi Flood, I might follow the same procedure on the new computer as per the procedure from 5 months ago for this one. Thanks Cheers LadyBeetle🐞

Hi Flood I use the touchpad. Thanks Ladybeetle 🐞

Hi Flood, Yes I do thanks. I will slowly go through this again. Can I just run something else past you please? I bought a new computer and downloaded Kaspersky Internet Security. When I went to use the onscreen keyboard I couldn’t get the cursor to work. It got stuck and the letters were showing green jumping all over the place as if I was clicking on them. I deleted the Kaspersky and re-installed it but it continued to do this. Completely clean new computer. Nothing on it other than firefox. I use the computer onscreen keyboard as it is impossible to use the Kaspersky onscreen keyboard. Thanks Ladybeetle 🐞

Ok Flood, Thankfully the safe money is now not typing jargon with Hitman gone. Sadly though the safe money is not operating again as before and the only way for me to access it is by typing in one of the URLs that has been added to safe money. The shortcut is not working either. 🙁 Thanks Ladybeetle

Hi Flood Sorry just restarted the computer. I cannot see any new extensions in the safe window nor in my ordinary window. I will now remove Hitman Alert. Cheers Thanks. LadyBeetle

Hi Flood, Just a thought. After I found those ransom ware trojans I downloaded Hitman pro Alert to ensure these trojans were gone. Hitman is supposed to be a second check program and I did search to see if it was ok if running this would interfere with Kaspersky. I do have the 2 running on an old computer with no issues. Maybe this Alert one is the problem. Thank You Ladybeetle ☺

Hi Flood, I am using Chrome. Application: 20.0.14.1085 (I) No I have not modified anything as I do not know how. I am hoping these trojans did not modify anything. I typed this: be9tz2 got this...

I have just tried to do a google search while in the safe money browser however the letters that I typed did not resemble the letters that appeared in the search bar! Complete jargon. I recently did a full scan and found 2 trojan ransom ware files on my computer which I naturally deleted. Could this have interfered with my computer and is there any chance that they are still there hiding somewhere? I don’t know how long these trojans were on my computer because they were only picked up when I did the full scan which is a bit of a worry. I have my suspicions on how they got on my computer.

Hi Flood,🐳 Thank you for the time you have spent working on the above problem. It has been a marathon however you have solved the problem and I greatly appreciate your patience, knowledge and time. I now have my safe money back working like a clock. Bonus is, I have learned new computer skills as well! 🤓 Flood you are the go to person to get issues resolved! Many Thanks 🙏 LadyBeetle 🐞

Looking forward to finding out what this glitch is too! Thanks Heaps!

Thanks Flood. You are very encouraging and have been a great help! I will let you know what the Tech team come up with. Thanks!! 🖖

Hi Flood, I have done something similar to what you suggested in the above after following the tech teams instructions. I enable traces and then double clicked on the safe money module in the Kaspersky application and waited a few minutes… then restarted, disabled traces and saved the file and sent. I do have a desktop icon however that is as dead as the Safe Money icon Module. The good news is that when I clicked on a bank URL it took me straight to the Protected browser, so it is there and functioning. It seems that it is the Safe Money Module that has the glitch. The interesting thing though is when I checked the banking URL in the Protected Browser it wasn’t there. Just a Google page came up inside the browser. This means I have to do the search inside the browser instead of having the bank site come up straight away, as it has done in the past. Thank You

Hi Flood This is my problem. I can’t access this. I click the Safe Money icon/module in the Kaspersky application and nothing happens. If I could get into that window as above I wouldn’t need to contact you. I told this to the tech team and they don’t seem to comprehend this either. My Safe Money is as dead as a door nail. It is not operating at all. Leanne