[Devices get added twice in cloud portal [moved]]

Hi @FLOOD ,

The product is Kaspersky Endpoint Security Cloud (management console) with the kaspersky endpoint security for windows 11.3 client

 

Thanks for the reply

 

[Devices get added twice in cloud portal [moved]]

Hi,

 

I have set up a KSC for out comany and noticed after some time that a few device gave a error “Network Agent has been inactive for a long time”. Upon further inspection these devices have been added twice in the cloud console. One time with the normal computer name and a second time with the computername ~~random number.

 

The devices with the normal name give the error the devices with the random number don’t.

I have tested if the devices could connect to the cloud server using the klnagchk.exe tool and they can connect just fine.

 

Does anyone know what could be the cause of this issue and if it is save to delete the devices and only keep the devices with the random number behind them?