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Konstantin Antonov

Kaspersky Employee
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Everything posted by Konstantin Antonov

  1. Konstantin Antonov
    Hi, Could you please specify version and provide full GSI report. Thank you!
  2. Konstantin Antonov
    Здравствуйте! Укажите пожалуйста ответы на данные вопросы. Спасибо!
  3. Konstantin Antonov
    Yes, you can - https://support.kaspersky.com/14914#block4 Thank you!
  4. Konstantin Antonov
    Hi, Could you please describe your scenario in more details. What product with 10.1.2.996 version do you mean? Thank you!
  5. Konstantin Antonov
    Hi, Could you please provide export of the active policy. Thank you!
  6. Konstantin Antonov
    Hi, Could you please describe your problem in more details, specify versions that you use, screenshots are also welcome. Thank you!
  7. Konstantin Antonov
    Could you please describe in more details how did you configured KSC as WSUS and provide screenshot? What nagent versions do you use? Thank you!
  8. Konstantin Antonov
    Здравствуйте! Есть ли события о том что этот файл был удален именно нашим продуктом? Нам необходим скриншот данного события. Спасибо!
  9. Konstantin Antonov
    We got an answer form RnD team: From the attached dump, problem is possibly caused by HP's ProtectSmart software (in particular, its HP 3D DriveGuard component), our product could has a conflict with it, also we recommend update the iaStorA.sys driver to the latest version. Thank you!
  10. Konstantin Antonov
    Hi, Could you please specify versions that you use and describe your problem in more details. Thank you!
  11. Konstantin Antonov
    Здравствуйте! По вашим вопросам необходимо завести инцидент в CompanyAccount с подробным описанием проблемы. Спасибо!
  12. Konstantin Antonov
    Hi, Could you please specify versions that you use. How did you see that someone remoted your server, describe it in more details. Thank you!
  13. Konstantin Antonov
    Hi, Try to disable the parameter here and inform us a result. Thank you!
  14. Konstantin Antonov
    Hi, You can check the serial number in the device properties, but unfortunately we don't have an ability to search through all serial numbers. Thank you!
  15. Konstantin Antonov
    Hi, Thank you for the provided info. For further investigation of your problem we need additional info: products and versions that you use, screenshots of the errors, export of the problem task and policies. Thank you!
  16. Konstantin Antonov
    Hi, Could you please provide full GSI report from the affected host. Thank you!
  17. Konstantin Antonov
    Здравствуйте! Опишите пожалуйста проблему подробнее, уточните как вы настроили прокси, также приложите скриншоты настроек. Спасибо!
  18. Konstantin Antonov
    HI, Could you please describe your problem in more details. Thank you!
  19. Konstantin Antonov
    Здравствуйте! Попробуйте увеличить уровень эвристичекого анализа на максимум, поможет ли это? Спасибо!
  20. Konstantin Antonov
    Здравствуйте! Попробуйте экспортировать политику для конвертации и импортировать ее обратно, появится ли она в списке в конвертации? Спасибо!
  21. Konstantin Antonov
    Hi, Please read the article https://help.kaspersky.com/KSC/11/en-US/89264.htm Thank you!
  22. Konstantin Antonov
    Hi, Is it possible to update KES to the latest 11.1.0.15919 version and reproduce the issue? Thank you!
  23. Konstantin Antonov
    Hi, We mean that we need GSI report from the affected client with KES. Thank you!
  24. Konstantin Antonov
    Здравствуйте! Ожидайте ответа в рамках инцидента. Спасибо!
  25. Konstantin Antonov
    Правильно ли мы понимаем что теперь ошибки не возникает? Спасибо!
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