[tech support has no idea of anything.]

In order for us to escalate and address the issue effectively, we would really appreciate if you could please provide us the full URL address of the Microsoft website, as this information is required for our experts to fix the issue :smile: it is the URL address, not the picture with the URL address

[Ran full scan in Windows 10 and it identifies a potential Trojan Horse but doesn't give me an option to delete and/or remove.]

Show a screenshot of the main program window How to open a Kaspersky Lab application How to take a screenshot attach the received screenshot in the reply message

[exceeded maximum number of activations allowed [Closed]]

"You have exceeded the maximum number of activations allowed for the entered activation code" error

[Whenever Kaspersky is running, I get script errors in Internet Explorer on many websites.]

specify the version of Kaspersky (https://support.kaspersky.com/common/diagnostics/1690) and Internet Explorer try disabling inject script into interacting with web pages https://help.kaspersky.com/KIS/2019/en-US/68219.htm

[Kaspersky IS / Total security license can be for Mobile/Android?]

Which products can be activated with a Kaspersky Internet Security 19 code Which products can be activated with a Kaspersky Total Security 19 code A separate license for Kaspersky Internet Security for Android can be purchased separately (which is sometimes useful if your family does not change the number of stationary devices and more mobile devices) on the page https://www.kaspersky.com/android-security In the License Agreement (https://www.kaspersky.com/end-user-license-agreement)

2.2. If the Software was acquired on a physical medium You have the right to use the Software for the number of Computer(s) and/or User Accounts as is specified on the Software package. 2.3. If the Software was received/acquired via the Internet You have the right to use the Software for the number of Computers and/or User Accounts as was specified when You acquired the License to the Software.

[Email Verification [Closed]]

What application are you talking about? attach a screenshot of the window (https://support.kaspersky.com/common/diagnostics/492) asking you to confirm the email

[Not-a-virus? + Questions. [Closed]]

Also, If Kaspersky Internet Security prevents you from opening a file or using an application, you can add it to the exclusions list. This means the application will not scan it. You should only add objects to the exclusions list if you are certain they are safe.

[Add to exclusions not working. Not a virus, open candy, cheat engine. [Solved][Closed]]

me34 run a quick scan with active and inactive exception, this is enough to check either run the file that is added to the exception, with the active and inactive state, there will also be a difference

[Add to exclusions not working. Not a virus, open candy, cheat engine. [Solved][Closed]]

3. Also I can run it DESPITE the Kaspersky detections, Now do a right click on CheatEngine folder or installation file, select "scan" and see if it is detected again

will be detected, because you run a selective scan of the file, and it runs when you wish, otherwise it will be an error that the scan is not performed during a quick and complete check, the file will be excluded from the check on the object that you specified in the exception and the protection components you specified

[Add to exclusions not working. Not a virus, open candy, cheat engine. [Solved][Closed]]

me34 Exceptions only work during fast and full scans, as well as when searching for rootkits. if you perform a selective scan of the file, the antivirus will execute it and notify about the found object

[Add to exclusions not working. Not a virus, open candy, cheat engine. [Solved][Closed]]

Change the exclusion created in the File or folder field to C:\Log\cheat-engine-6-4-en-win.exe

[Push уведомления newchannel.club [MOVED]]

Вы бы скриншот показали уведомления, может антивирус к ним не имеет никакого отношения

[cannot reset account password :( [Solved][Closed]]

wait, I'll clarify

[cannot reset account password :( [Solved][Closed]]

mustafa57unix

If you forgot the answer to the secret question you have set for My Kaspersky, call the Kaspersky Lab technical support. Find the numbers here.

[File Anti-Virus won't stop reporting Object (file) not processed', or contains no threats. Sometimes 100's of records per minute. [Closed]]

on any file sharing service, or attach to the response message if the problem is solved, there is no need to provide a report

[Ok to install new version over the old version, or will I have to uninstall the old version first?]

petsy A download link can be provided by technical support specialists if you have an open request on the My Kaspersky portal related to errors in previous versions

[File Anti-Virus won't stop reporting Object (file) not processed', or contains no threats. Sometimes 100's of records per minute. [Closed]]

Please save the detailed report to a text file and attach a link to download it. https://support.kaspersky.com/13320

[cannot reset account password :( [Solved][Closed]]

What to do if you forgot the answer to the secret question

[Ok to install new version over the old version, or will I have to uninstall the old version first?]

AvalonP , moreover, in the confirmation of the words Schulte , in the article of the knowledge base https://support.kaspersky.com/common/start/13514 in the third paragraph, it is recommended to delete it first //Mod edit: Thank you, everyone. :) Now, this topic has been relieved of off topic content and closed as resolved. :) FAQ, newest version, please see: https://community.kaspersky.com/kaspersky-internet-security-13/what-is-kaspersky-internet-security-faq-122

[I database non sono aggiornati da tempo Impossibile eseguire l'aggiornamento. [MOVED]]

Please collect the report https://support.kaspersky.com/common/diagnostics/3632 Put the received archive with the report files on any file sharing service, the link to which should be indicated in the reply message Also, attach a detailed report on the latest failed update https://support.kaspersky.com/14837.

[Need link to download already purchased Kaspersky software]

In addition to FLOOD above, How to install Kaspersky Anti-Virus

1. Download the Kaspersky Anti-Virus installation package from the Kaspersky Lab website, or via the link in the email you received from the online store.
2. Run the installer.
3. Wait for a new version of the application to be found or click Skip.
4. On the welcome screen, click Continue.
5. Carefully read the Kaspersky Lab End User License Agreement. If you agree with all the terms, select the corresponding checkbox.
6. If the terms of the End User License Agreement are not accepted, the application will not be installed.
7. Click the link to view the Privacy Policy. It will open in a browser window. If you accept it, select the corresponding checkbox.
8. Click the Accept button to proceed.
9. Carefully read the Kaspersky Security Network Statement. Click Accept if you agree with all of its terms and confirm your choice in the pop up window.
10. If you do not want to participate in Kaspersky Security Network, click Decline.
11. Carefully read the Statement regarding data processing for marketing purposes. Click Accept if you agree with all of its terms and confirm your choice in the pop up window.
12. If you do not want to send data for marketing purposes, click Decline.
13. Read the information in the window and click Install.
14. Wait for the installation to complete.
15. Select or clear the checkboxes for the recommended settings, and click Apply → Done.

Kaspersky Anti-Virus is now installed. To start the application, click Run Kaspersky Anti-Virus. After starting the application, activate Kaspersky Anti-Virus. To learn how to activate application, see this article.

[Purchasing multiple device security software license]

Also, plus FLOOD, liual2 Which products can be activated with a Kaspersky Internet Security 19 code Which products can be activated with a Kaspersky Total Security 19 code

[It is not accepting my new activation code - states it is not valid [Closed]]

“Invalid key” error if the error persists If the error persists, send a request with a detailed description of the problem to Kaspersky Lab technical support: Via My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, and Kaspersky Total Security. See the Online Help for instructions.

[Kaspersky Home user for Linux?]

View system requirements https://support.kaspersky.com/13910 especially with the Requirements for operating systems section

[Закрытие уведомлений]

qeewi

11.10. ЗА ИСКЛЮЧЕНИЕМ УСТАНАВЛИВАЕМОЙ В НАСТОЯЩЕМ ПУНКТЕ ОГРАНИЧЕННОЙ ГАРАНТИИ, ПРОГРАММНОЕ ОБЕСПЕЧЕНИЕ ПОСТАВЛЯЕТСЯ «КАК ЕСТЬ». ПРАВООБЛАДАТЕЛЬ И ЕГО ПАРТНЕРЫ НЕ ДАЮТ НИКАКИХ ГАРАНТИЙ НА ЕГО ИСПОЛЬЗОВАНИЕ ИЛИ ПРОИЗВОДИТЕЛЬНОСТЬ. ЗА ИСКЛЮЧЕНИЕМ ГАРАНТИЙ, УСЛОВИЙ, ПРЕДСТАВЛЕНИЙ ИЛИ ПОЛОЖЕНИЙ, СТЕПЕНЬ КОТОРЫХ НЕ МОЖЕТ БЫТЬ ИСКЛЮЧЕНА ИЛИ ОГРАНИЧЕНА В СООТВЕТСТВИИ С ПРИМЕНИМЫМ ЗАКОНОДАТЕЛЬСТВОМ, ПРАВООБЛАДАТЕЛЬ И ЕГО ПАРТНЕРЫ НЕ ДАЮТ НИКАКИХ ГАРАНТИЙ, УСЛОВИЙ, ПРЕДСТАВЛЕНИЙ ИЛИ ПОЛОЖЕНИЙ (ВЫРАЖАЕМЫХ В ЯВНОЙ ИЛИ В ПОДРАЗУМЕВАЕМОЙ ФОРМЕ) НА ВСЕ, ВКЛЮЧАЯ БЕЗ ОГРАНИЧЕНИЙ НЕНАРУШЕНИЕ ПРАВ ТРЕТЬИХ ЛИЦ, КОММЕРЧЕСКОЕ КАЧЕСТВО, ИНТЕГРАЦИЮ ИЛИ ПРИГОДНОСТЬ ДЛЯ ОПРЕДЕЛЕННЫХ ЦЕЛЕЙ. ВЫ СОГЛАШАЕТЕСЬ С ТЕМ, ЧТО ВЫ НЕСЕТЕ ОТВЕТСТВЕННОСТЬ ЗА ВЫБОР ПРОГРАММНОГО ОБЕСПЕЧЕНИЯ ДЛЯ ДОСТИЖЕНИЯ НУЖНЫХ РЕЗУЛЬТАТОВ, ЗА УСТАНОВКУ И ИСПОЛЬЗОВАНИЕ ПРОГРАММНОГО ОБЕСПЕЧЕНИЯ, А ТАКЖЕ ЗА РЕЗУЛЬТАТЫ, ПОЛУЧЕННЫЕ С ЕГО ПОМОЩЬЮ.

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