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Kinnari

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Posts posted by Kinnari

    Kaspersky Security 10.1 Removal

    in Kaspersky Endpoint Security for Business

    Posted

    Hello,

    To uninstall Kaspersky Security 10.1 for Windows Server:

    1. In the Start menu, select All programs > Kaspersky Security 10.1 for Windows Server > Modify or Remove. The Setup Wizard's Modify, repair or remove window opens. Installing and removing the application 64

    2. Select Remove software components. Click the Next button. The Advanced uninstallation settings window opens.

    To Uninstall Kaspersky Network Agent, Please go into Control Panel>Programs and Features> Select Kaspersky Security Center  Network Agent and remove it.

     

    Best Regards

    Offline Installer for Kaspersky Security for Windows Server and update Kaspersky Security databases and software modules on offline devices [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Ada,

    Download and extract Kaspersky Security 11.0.1.4897 for windows servers (KSWS11) from link below to local server

    https://usa.kaspersky.com/small-to-medium-business-security/downloads/security-for-windows-server?_ga=2.134331953.1973086471.1612187908-643433652.1612187908

     

    -Please refer to this How to install KSWS locally (Please notes, this video was created for previous version however the steps are same for new version as well)

    https://www.youtube.com/watch?v=WLq5cRRjm2M

    You may run the setup file again to start wizard to install the Management Console to be able to configure this application locally where you can Activate the Application, Run Scan \ Update.

    -For the Offline Updates; you can use Kaspersky Update Utility to download the database to a local disk. Move to the computer and change the source location for the KSWS on that isolated computer to that folder

    https://support.kaspersky.com/updater3

     

    Best Regards

    Kaspersky blocking Hyper-V VM replication [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Fadiahdab!

    Please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

    KSC - Cloud Console user

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings S.Inf!

    Please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

    Uninstall Kaspersky Endpoint Security for Mac from terminal

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Rasheeth,

    The user password request for sudo is a Mac OS requirement, not a specific limitation on the Kaspersky removal. There are ways to remove the requirement and that is a operation within the MacOS. However, that operation is a bad think from a security perspective. Did you try the remote uninstallation task via the Kaspersky Security Center?  Please refer to our online guide for KES for mac below: 

    https://support.kaspersky.com/KESMac/11.0_adminguide/en-US/127736.htm

    Best Regards

    Pause protection and control

    in Kaspersky Endpoint Security for Business

    Posted

    Hello 1Kingdom1,

    You will need to Enable Password protection Settings in KES Policy to enable specific users to be able to pause protection.  They will require pw to perform this function.  See steps below:

     

    From KSC > Managed Devices> Polices Tab>KES Policy Property

    -Go to “General Settings>Interface>Password Protection “Settings”

    -Check the box to “Enable Password Protection”

    -Click “Add” Button and Select user

    -Under Permissions, Check the box for “Exit the Application”

    -Click “OK” to Save Settings

     

    Best Regards

    Real time vulnerability report [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Ing.

    Please Run  “Find Vulnerabilities and Required Updates” task and Run this task on All Managed Devices before generating the Report.  If you are missing this task, See steps below:

     

    From KSC >Managed Devices > Tasks Tab.

    -Click “New Task”,

    -Task Wizard will start.

    -Expand “Advanced” option from “Kaspersky Security Center Administration Server”

    -Select “Find Vulnerabilities and required updates”

    -  Proceed through the Wizard by using the Next button until Finish than Run the task.

     

    Best Regards,

    3rd party update

    in Kaspersky Endpoint Security for Business

    Posted

    Hello IslamMohie,

    You are required to have Special License (Kaspersky Endpoint Security for Business – Advance) to do 3rd party updates from KSC.   

    Please make sure KSC is activated with required License than create following tasks to deploy 3rd party updates:

    1. Create the Find vulnerabilities and required updates task

    https://support.kaspersky.com/KSC/13/en-US/183915.htm

     

    2. Create the Install required updates and fix vulnerabilities task

    https://support.kaspersky.com/KSC/13/en-US/182671.htm

     

    Links above also shows additional details of these tasks. Hopefully this info helps answer your question. 

     

    Best Regards

     

    Newly purchased licenses over writing existing's licenses [moved]

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Pauljac,

    You would need speak to Sales Team Member to have both Licenses consolidated into one code as KES Cloud Console can only accept One License code at a time.

    You may also contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 to have someone from sales team reach out to you.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

     

    KSC12 "The Kaspersky Security Network Statement is not supported by the policy"

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Umair,

    With KSC the KSC upgrade, KES policy plugin should have also upgraded to latest version.  For this reason KSN Statement needs to be re-accepted from KES policy.  Please Go into KES 11 Policy Settings >Advanced Threat Protection and Click the KSN statement Link to Accept the terms.

    If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

    Can't read task #2551(31f11d31-68ea-4f16-8ffd-344d18a1fee7):Generic db error: "2601 '{23000}

    in Kaspersky Endpoint Security for Business

    Posted

    Hello PierreCS,

    Please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

     

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

     

    Why doesn't the current profile show?

    in Kaspersky Endpoint Security for Business

    Posted

    Hello Sandro!

    Please use this kb to confirm connection profile configurations settings.

    https://support.kaspersky.com/KSC/13/en-US/10806.htm

     

    If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

     

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement”
    • Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

    Thank you!

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