[Kaspersky endpoint security cloud on android [MOVED]]

Hi Justin, 

Now i can install it on my Huawei phone. I followed the instruction from Kaspersky Support team. 

Please note that, "Occasionally, during the initial configuration of Kaspersky Endpoint Security for Android on the user's device, the device may fail to connect to Kaspersky Endpoint Security Cloud. In this case, the user must remove Kaspersky Endpoint Security for Android and install it again. When the app is run for the first time, the user can copy the download link from the email message with the instructions, and then paste it in the Server field." so, if you have followed the steps in the above link, please try to uninstall the application and re-install it by pasting the download link in the (from email) and paste it in the server field.

 

It works for me now. 

 

[Kaspersky endpoint security cloud on android [MOVED]]

thank you so much Justin. I really appreciate for your kind assistance.

[Kaspersky endpoint security cloud on android [MOVED]]

Please see my error message and admin server address.

[Kaspersky endpoint security cloud on android [MOVED]]

Hi Justin, 

I have checked my administration server address is s257.cloud.kaspersky.com/…..

I have tried to put this address with correct business ID but I still cannot connect to administration server. Please find the attach file. 

FYI. My phone is Hauwei Nano 5T which cannot be connected to administration server, but when I tried to install it on Samsung device it can connect to administration server automatically (it works). 

I think it's a problem caused by my Hauwei phone? 

Thanks for your help.

[Kaspersky endpoint security cloud on android [MOVED]]

I have tried many times to use a separate email link but it still has the same problem. Don't we know the server address to be connected manually ? 

[Kaspersky endpoint security cloud on android [MOVED]]

Hi support team, 

Currently, I am using Kaspersky Endpoint Cloud Plus, and I am trying to deploy Kaspersky on mobile device. I have followed the instruction by going to User and click send instruction to install. 

After that I received email sent from Kaspersky, and I clicked the link from my mobile to download and install Kaspersky Endpoint Security & Management Device from Google Play. After it was installed and opened it I was unable to connect to administration server because I don't know the server address to connect. Please find attach file for the screenshot.

 

Do you know what is the server address to be connected?

Thanks & Regards,

Kimny.