kenfromcanada

Thank you to everyone for your help. It looks like the problem was a bad hard drive. It crashed and had to be replaced. After replacement, both Update and Quickscan are fast now. Thank you again and this thread can be considered closed.

Internet Security 20.0.14.1085(i). Data base update 16March2020 9:50EST

Quickscan hangs on C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe. When time remaining went from two (2) minutes to 27 minutes, I stopped the scan. I downloaded and ran TdssKiller. It flagged a file RTHDVCPL (LockedFile.Multi.Generic). Windows About shows I have Realtek PCle GBE Family Controller. Question: Do I need this file to run my sound system? Question: Should I go to the Realtek website, download the file and replace the one I have. Thank you for any help you can give.

richbuff: Sorry for misleading you...I first ran CheckDisk from the DOS window. But after 30 years, I forgot to include the repair suffix. I then did run it from File Explorer. It appears to have fixed the problem; no more jumping. As per Flood's suggestion, I turned off Tablet and set it to Don't Ask Don't Switch. I've waited a few days to ensure the problem has gone away (assuming hackers don't take days off or go on vacation). There have been some Windows's updates and KAS updates since then and the problem has not returned. Thank you for your help and suggestions. It was very encouraging to receive assistance so quickly and expertly. Flood: As per above, the problem seems to have gone. I'm now not sure there ever was a hacker or I may have been a little paranoid. Regarding OneSyncSvc, I've looked for it but cannot find it again. Next time I'll write down the pathway. Thank you for your help as well. If either of you have any questions or concerns, please feel free to contact me. kenfromcanada

richbuff: Thank you for your suggestions. I ran Checkdisk from the File Explorer - it said it fixed a few problems on the C: drive: B3A2 and B3A3. No other disks had any errors. The problem still exists, so I'll follow up with Tech Support. As a matter of interest, the jumping is getting worse so I tried using KAS to stop all internet traffic - did not work, the jumping continued. I then unplugged the router, jumping continued. I'm not sure what this means but I'll follow up with MS as well. If you have any other suggestions, I would appreciate them. Thank you for your assistance. KenfromCanada ********************************************************************************************* FLOOD MS assist could not update online so she had to download a windows Image to do the update. I looked in my Download folder and the two files that looked different were 'wu10.diagcab' and 'windows 10.0-KB4512937-x64_2a065a9ecfee76e3e457f3c2a04:4e42:1e::367. She also did alot of other stuff such as deleting the previous recovery image and other stuff. She left the image file on my desktop and left a file to re-establish contact if I had problems. There were none so I deleted both files and have since cleared my Recycle Bin so I don't have them anymore. I had the tablet settings as Don't ask and Don't switch. I have changed them to Don't Ask and Always Switch. Will advise if this changes behaviour. My version of Windows Home does not allow remote connections via the Settings. But I went through everything I could think of to turn off any remote access (including the KAS functions). I looked for unknown programs or apps but I'm not very familiar with computers so I don't really know what to look for. Under Services, I found some stuff but I don't know what they do: WirelessKB850NotificationService.exe; SettingsSyncHost.exe (just wondering why a sync exe would be here since I've turned off all sync functions); DiagTrack - Connected User Experiences & Telemetry; OneSyncSvc_5ff70 - Sync Host_5ff70. As I advised richbuff, I first pulled the power plug on the router which had no effect, then disconnected the cable between the router and my desktop - still no effect. Makes me wonder if this means it's a MS problem. But then this morning - 02Oct2019 about 9:30EST the screen was jumping alot. Now, about 10:15EST, it seems to have stopped which makes me think someone was checking things out before they went to work (or school). Thank you for any suggestions you can provide. KenfromCanada

Issue: my desktop switches to tablet mode without permission. There appears to be a black box window suggesting hacker penetration. I recently received an email from "roach@azchan.net". I opened the email but DID NOT click on the link in the email. The tablet changes started shortly after. As a note: prior to the email, I had to contact Microsoft to upgrade my computer to version 1903. During that call, they remotely accessed my computer to make the upgrade. I'm not sure if the problem is related to their remote control as they assured me they deleted all remote access. Screen shots: there are three. Exhibit I dated 23Sept2019, shows the black box that displayed in tablet mode. Exhibit II, dated 01Oct2019, shows the black box disappeared for a while. Exhibit III dated 01Oct2019 later in the same day, shows the black box returned. GSI: see below. Exhibit IV is from the windows 'about', just in case you need it. Thank you for your assistance.

I recently opened an email with my cousin's name, only to find the sender was: roach@azclan.net. I did not click on the link in the email. However, shortly after, my desktop started switching into tablet mode. As you can see from Exhibit I, there is a black window in the bottom right corner which I assume shows roach@azclan.net somehow accessed my computer just from me opening the email. My desktop would switch to tablet mode, and I would see the black window. When I clicked on it, one of the other windows would fill the desktop. Now, as per Exhibit II, the black window is gone when it switches to tablet mode without my permission. Question: is anyone aware of a hack that allows access just by opening an email, and is the evidence of the hack similar to what is happening to me? Further, what can I do about it? Any help would be very appreciated.

On 23Sept2019 I received an email from roach@azclan.net. It appears to be a hack. I DID NOT click on the link, but somehow the Sync function in Windows 10 was turned on. I had to go in and manually turn it off. I'm guessing roach@azclan.net now has a copy of my hard drive. Just a warning to watch the return email address for what appear familiar contacts. No response is required to this email. This is just a warning update. Thank you kenfromcanada