KasperskyUser21

Hi @Flood and Flood's wife , Thank you for the reply. It worked! Please also do the following: Confirm Windows updates all have a successfully applied status? Create a System restore point Change to Safe mode Go to: C:\Users\USER\AppData\Local\Temp (USER = your name) → delete the contents of the Temp folder Go to: C:\Windows\Temp → delete the contents of the Temp folder Return to normal modeI followed the above steps, and it worked! I can see the images in all the websites where this problem existed (in chrome and edge). The Kaspersky extension is active with both chrome and edge with problems. Attached screenshot :). Chrome on the left and Edge on the right half of the imageMy KIS settings are now as follows: Encrypted Connection Scanning: Scan encryption connections upon request from protection components.Traffic Processing: Inject script into web traffic to interact with web pages is checked.Thank you very much for helping me out. Very grateful!

Hi @Flood and Flood's wife , Okay I did the steps you suggested and the Kaspersky extension is green and working for edge now. Thanks again! The images issue still persists (also in New InPrivate window and toggling the (KIS) Inject script into web traffic to interact with web pages and (KIS) Do not scan encrypted connections is unchecked. New find: I uninstalled KIS and checked the images issue. And it still persists! Only now it is the "Your connection is not private. Certificate expired" error. This leads me to believe that actually KIS may not be causing this issue at all ?. Please let me know if you have any further suggestions for me. Thank you for your help until now!

Hi @Flood and Flood's wife , I implemented the steps that you suggested, and I now have patch (b)! Thank you for this :). And I have installed the Kaspersky extension in edge, using the steps that you suggested, but it is just grey and I get an image showing a shield-x-screen? On the other hand, the image issue still persists exactly the same as before.. Any further help would be appreciated. Thank you again!

Hi @Flood and Flood's wife , Thank you so much for replying. In your image, added below as image 1, it requires Reload, has that been done? Yes, I tried that several times, but it just shows up again without any change. I have attached the extension details for chrome (screenshot). For microsoft edge, there is not kaspersky extension at all (I tried to look in chrome webstore based on the resources that you provided and actually didn’t see an option, attached screenshot). Has the image problem always existed? How long has KIS been installed? The image problem started when I installed Kaspersky. I installed Kaspersky about one month ago (25 Nov 2020). Tell us the KIS version, patch & Kaspersky extension version information please? KIS v21.2.16.590(no patch) Chrome extension v1.3.8.0 What other extensions are installed & enabled, in both browsers? There are no extensions installed in edge. The following in Chrome, other than Kaspersky (also attached screenshot): Google Docs Offline Grammarly for Chrome Honey Turn Off the Lights uBlock OriginI see that the images are showing up for you. I can also see that you are not getting the reload issue. For me, the images don’t load only in the websites where the reload issue shows up (a few websites only, as far as I use). What I can use as a workaround is copying the image address and pasting it in a new tab, where the kaspersky “ Visiting an untrustworthy website has been prevented “ page shows up (also in edge) and I can go into the “I understand the risks and wish to proceed to the website” and open the image. Of course, this is quite frustrating to do and not feasible every time. Any help with this issue is much appreciated. Thank you again!

In some websites (houses for rent listing websites for example), the images are not loading and the kaspersky extension doesn’t show any options (example in screenshots). The issue exists in both Google Chrome and Microsoft Edge browsers. Would appreciate any insight or assistance with how to solve this. Thank you!