[Error when renewing license: "Something went wrong. Please enter your license key as it appears in your product"]

Thank you for your reply.

 

The status is unchanged. I will do as you suggested.

 

Karl

[Error when renewing license: "Something went wrong. Please enter your license key as it appears in your product"]

Hello, I tried to renew my license on that page:

 

https://kaspersky.com/new-renewal-center/home

 

After entering my license (from the  key I got the following messege: Something went wrong. Please enter your license key as it appears in your product

 

What should I do?

 

Thank you,

Karl