I have a similar issue. When I click on a web site saved within Safe Money, I get a page with a message 'failed to load protected browser'. If I close that tab, the remaining tab provides a link to 'open page in current window' and the page loads with a lock icon, but no green border indicating protection by Safe Money. As far as I know, both my Kaspersky software and my browser are up to date. System information follows:
Windows 10 Home x64 build 17134
Kaspersky version 19.0.0.1088 (e)