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JPJ71

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Posts posted by JPJ71

  1. Hi @Flood and Flood's wife

    As you recommended I have contacted support and amazingly they have been useful.

    After explaining the issue, they advised the following:

    Please do the following steps in order to restore Kaspersky settings:
    1. Open the main application window of Kaspersky.
    2. Click the Settings button in the lower part of the main window.
    - The Settings window opens.
    3. In the Settings window, select the Manage settings section.
    4. Select Restore.
    5. The Save window opens.

    I followed the above steps and the issue appears to have resolved. Kaspersky Plus runs on start up, but stays minimised to the system tray.

    If the above didn't work, they provided info on how to gather and send the a system info report and trace report for them to review in more detail. However, as the above steps seem to have resolved things, I did not proceed down that path. But if the above doesn't work for others having this issue, they may need to contact support about gathering a trace fro them to investigate further.

    Still, would be nice to see a simple tick box in the settings window for "run minimised to system tray" or something similar. Especially given others are having this same issue.

    But for now it is working in an unobtrusive fashion and I am happy.

    Thank you @Flood and Flood's wife for following up.

    • Thanks 3
  2. This is also happening to me. I'm running the new Kaspersky Plus on Windows 10. I used to have Kaspersky Internet Security that used to run at system start up, BUT stayed unobtrusively minimized to the system tray. Kaspersky Plus opens the main app interface EVERY TIME the computer starts up. This is supposed to be a new version and yet comes with a LOSS of function.

    I have been a paid Kaspersky user for many years.  Was on the fence about going with Bitdefender this time when my internet security came up for renewal. Now that Kaspersky has become intrusive and "in my face" so much, it might be time to make the switch. It's a shame the newer version feels like a down grade.

    Also the proposed solution to "uncheck launch at startup" is a ludicrous response. A deliberate misunderstanding of the issue. Of course we want the software to run at startup and do the job we paid for. We just don't want the interface always opening up at every system startup. We want it to run, BUT stay minimized to the system tray. 

    I don't think they realise how annoying it is. Hopefully they can fix this issue soon.

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