JPEKaspersky

Thanks @Flood and Flood's wife I apologize immensely for the inconvenience. My sincere apologies and thanks for the information. My greetings

Hello everybody. The launch of the new MR3 (21.3.10.391) was announced at the German forum. Will there be a Portuguese version of Portugal, because I don't use another language (I'm using the translator)?

Thanks @Flood and Flood's wife for your interest and for you be always being so helpful.👍 Greetings🙏 JP

Hello @Flood and Flood's wife It seems that the message has reappeared. I did a later cleaning and the message did not appear again. It seems a punctual fact.

Hello I use the KIS version 21.2.16.590 (b). From one moment to the next when I perform "eliminate traces of activity", the message "confirm the desired action" disappeared. Is it a bug or is it normal? Thanks for any clarification

Thank you for the explanation @nihitthakkar

Thank you very much @Flood and Flood's wife The time difference is also right with you. I get more rested, I thought it was something on my side. Many grettings A good day for you and thanks again for your precious help.

Someone knows to tell me what is the last hour of distribution of the database. Mine is at 7:23 AM (GMT, Portugal time), so it's been over 12 hours. Thank you for the kindness.

Hello @Flood and Flood's wife . Your three snapshots are exactly the same as mine except that they occurred at a different time, I just checked and an update was performed at 16:36 in my desktop. My situation is the same as yours. Thank you for your clarification.

Good evening. On the reliability monitor, a Kaspersky update called: "Windows Installer installed an update. Product name: Kaspersky Internet Security. Product version: 21.2.16.590. Product language: 2070. Manufacturer: Kaspersky. Update name: antipatch drivers. Successful installation or error status: 0. " What is this concretely? Thank you very much for any clarification.

Thanks @wgcuser for information Version 21.1.15.500 (patch c) corresponds to the KIS 2021 MR1 that I have installed on my desktop (i’m in EU). Greetings

Thank you one more time @andrew75 👍 You were very helpful in clarifying my questions.👏 Cordial greetings to you and all members of the community.🙏 JPE

Thank you for the information @andrew75 Will the KIS 2021MR1 be supported until the MR2 comes in Portuguese (pt-pt)?

Thanks @andrew75 , but I don't speak english (when I come here to the community I always use the translator), so I can't download the installer, because it's in other languages. So, I add another question to my initial question: When does the installer come out for Portuguese from Portugal (pt-pt)?

I noticed on the website: "https://www.kaspersky.com/downloads/thank-you/internet-security#download" , that the KIS 2021 MR2, is already available (not yet in my language). I have the following doubt: The update to the new KIS 2021 (MR2) is done automatically from KIS 2021 MR1 or i will have to download the standalone installer/setup from the Kaspersky website or under "My Kaspersky >> downloads". Thank you very much for any clarification provided. JPE

A computer technician friend gave me the answer: Kaspersky sometimes updates its components to fix vulnerabilities or other components without having to update to a new patch. Thanks anyway to everyone and sorry for the inconvenience.🙏👍

Good Day I already have patch (c) for a few days. However today I received an update of the database of 1.29 Mb. I restarted the desktop and noticed that in the reliability history Kaspersky had been updated and reconfigured. Does anyone know what happened? Following is an image of the event:

Thank you very much @richbuff 🙏 Many greetings to you too.🙏

Good afternoon everyone. For reasons beyond my control (personal and family) I will be absent for a long time (illness). As I don't have a mobile internet, I decided to close the case with technical support. I apologize immensely for the inconvenience caused by this situation. Greetings.

Hello @JPEKaspersky, Very good, "Waiting for response from technical support" is normal, the Kaspersky Technical Support Team will respond in due course, normally within 24hrs to 5 days. They may ask for a new GSI & Windows Logs, & they may also ask for Traces, if so, they will guide you with the steps to collect the Traces. Please share the advice the Kaspersky Support Team give, with the Community, when it’s available? Thank you🙏 Flood+1🐳 Disclaimer, we have no association with Kaspersky. OK, @FLOOD 👍 A nice weekend to you and all community 🙏 JP

Hi @FLOOD I opened “My Kaspersky” again to see the order number and this is the number INC000011950365. The status has already changed to the normal situation however: "Waiting for response from technical support". Grettings👍 JP

Hello @FLOOD , again. I have already made the order unfortunately the request to the technical support was "Waiting for the order to be processed". It is no longer the first time that I open a ticket and you are in this situation.

Hello @FLOOD Yes, I already communicated the details of the 1601 fact date to the support who told me that I was going to communicate that fact to the Moscow team. I will try to contact the support to report this problem today. Thanks @FLOOD for all Good Weekend to all community

Hello @FLOOD Attached is the text report of the file anti-virus. I checked some files, most are no longer in the folders, others like: C: \ Program Files (x86\Microsoft\EdgeUpdate\1.3.135.29\ MicrosoftEdgeUpdateSetup.exe is 1778Kb and C:\Windows\Installer\ 40628.msi has 88 Mb. In the Appdata\Roaming\Microsoft path all files have 1 Kb and those that appear in the report are no longer there. This is the feedback I can give you. JP

Good morning to everyone. I have the following doubt: Regarding files anti-virus, it indicates certain unprocessed files. The files anti-virus report indicates its size as a reason. How is this possible with me having the maximum file anti-virus settings, scanning all files?