JPEKaspersky

Hello @Schulte Thanks for updating the information.☺ Confirmed (21:25 CEST - 1).👍 Very good night to you.🙏 JPE

Thank you so much for your answer @Schulte 👍

Another day without updating the database for more than twelve hours. It seems like in half the day, there are no viruses, malware and threats in the world.

Hello @Flood and Flood's wife Situation resolved on my part: Updated for 6:21 PM today. Let's hope @System_Info is lucky with the solution presented by you.🤞 Good evening to all. 🙏 JP

Hello @Flood and Flood's wife again. For the information provided by you, i also don't have my correct distribution date of the database, as can be seen in the image i put ?

Hello @System_Info There are days when Kaspersky takes a long time to update its database and I'm the first to come to the community to ask why it hasn't updated for more than 12 to 16 hours, but I've never seen a difference as big as yours. Right now I have my database updated for today at 9:31AM on London time.

Database finally updated after a long period of fasting: 4:43 PM (CET-1) Best regards

Good afternoon everyone. I noticed that I have a problem with the database distribution date. At my location it is 15:30 or 3:30 PM (CET-1), however the last database distribution date was yesterday at 22:37 (10:37 PM). Is there a problem again or is it from my KIS? Thank you very much for any information provided. JP

Good evening everyone. @rufford155 : You are not alone I see the same situation in applications with low restrictions both in the photo application and in the Xbox game bar as shown in the image. Only I don't use these apps. Greetings

Thanks @Schulte for your reassuring reply.👍 We are then in the same boat: I have the last database distribution date at 20:58 (CEST-1), and you with the last update at 21:58. Thanks for your attencion @Schulte

Thanks @Schulte . In my case it was updated to 20:58 (Portugal time). There wasn't a typo on your part @Schulte ?

Good evening everyone. The problem returned, the database was updated to the database distribution date of 01:01 AM. I'm in the CET-1 time zone and my current time (07:50 PM), and so my KIS hasn't updated for 18 hours. Someone is in the same situation as me, or I have a bug in KIS. JP

The ‘Support’ tab now leads to https://support.kaspersky.com/b2c/ in all regions. You can update your existing incidents by replying to an email from Kaspersky Support and leaving the incident number in the subject. You can create new incidents via https://support.kaspersky.com/b2c/. You can close existing incidents by replying to an email from Kaspersky Support and asking to close the incident. Good morning everybody. Personally I think it was friendlier and simpler in the past, than now by following this link.

Hello @Flood and Flood's wife again. Thank you very much for the work you have done on your part and for reporting this situation.👍 I’m very grateful to you, and fully agree with what you communicated with Kaspersky HQs.🙂 Many grettings🙏 JP

Hello @Flood and Flood's wife I called support in Brazil, where they informed me that there have been recent changes in this aspect and now the new page is similar to the one indicated in the link I provided. Thanks again @Flood and Flood's wife ☺

Today when opening My Kaspersky I noticed that the support link no longer takes me to the previous configuration where I could even consult my previous requests. Now the interface is much less friendly, I'm directed to the link: "https://support.kaspersky.com.br/b2c/PT" What change was this? Best regards

Good morning everybody. This problem also came to me today, I didn't have it before.

Hi @Flood and Flood's wife , here we are again. 🙂 Thanks for your interest and feedback.👍 Greetings to you and your family.🙏

Update completed recently and successfully.👍 Sorry for the inconvenience.🙏 Best Regards

Good afternoon. I know this topic has been around for some time, however the problem remains, as the update database comes back again without being updated for more than 12 hours. Anyone in the same situation? Thanks for any response.

Good news folks.😉 Here the page "My Kaspersky" is already operational.👍 Greetings🙏

Hello @Berny Thank you so much for your answer.👍 If you have the same problem it will be like I said a problem from there (most likely server). Have a good week @Berny 🙏 Best Regards🙂

I've tried it in all the browsers I have and I'm always receiving the message that appears in the figure and that has its translation here. "Oops, something didn't go right… Try again later. Thank you for using My Kaspersky! We are making every effort to ensure that this screen does not appear again. We welcome your comments about the issue that caused this screen to appear or any additional comments." This problem is generalized or will it be just on my desktop. Thanks for the clarification you can give me.

Hello @Flood and Flood's wife Thank you very much for the feedback given to my question.👍 I was enlightened.👏 Best regards🙏

Good evening everyone. A simple question: KIS 2022 will be released this year and when? Best Regards