Jose P

Greetings osama.mansoor, Kaspersky doesn't block port 80 by default, so there must be something else causing the problem, and more so, if it was working before. Since this issue requires some investigation, I would recommend opening a support case at companyaccount.kaspersky.com. US Support Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings apts, This depends on the Windows Update Agent of the computers. If they see it then we’ll be able to see it. I would concentrate on checking the WUA on these computers; like I said, we only display what’s available to the WUA. Hope that helps. Regards,

Greetings Roman_CrossIT, Go to the properties of the computer you want to manage. Under the general section select the option "Do not disconnect from the administration server" and wait for a full synchronization to happen (Usually 15 minutes). The options should become available (Play,Stop) after that. Hope that helps. Regards,

Greetings Danila, Can you provide the document that you are following? I found this one: https://support.kaspersky.com/KESWin/11.6.0/en-US/189442.htm Regards,

Greetings anunarayan, You didn't specify any error message or behavior, so it is hard to provide an answer; however, you can try our network agent cleaner tool: https://support.kaspersky.com/13088 Another thing you can try is upgrading the security center to version 13 and then trying installation with that network agent: https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint?icid=gl_sup-site_trd_ona_oth__onl_b2b_klsupport_tri-dl____ksc___ ***This site is for English language software downloads only*** If any of those doesn't work, then I would strongly recommend opening a support ticket with us through the Company Account portal: https://companyaccount.kaspersky.com/account/login I hope that helps. Regards,

Greetings davidefil, By default, we don't block those services, so there might be an issue with the endpoint itself. Please check by reinstalling the endpoint, and if that doesn't help, then I would recommend opening a support ticket through our Company Account portal: https://companyaccount.kaspersky.com/account/login Have a great day! Regards,

Greetings Rico, This might need a bit of investigation. I would recommend opening a support case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings Rico, The speakers and microphone will be blocked if the application falls into a group other than trusted on Host Intrusion Prevention; please check this article: https://support.kaspersky.com/KESWin/11.6.0/en-US/134861.htm You can add the application to trusted using these steps: Changing the trust group of an application (Section-How to change the trust group of an application in the Administration Console (MMC)) https://support.kaspersky.com/KESWin/11.6.0/en-US/123280.htm You can find general information about Host Intrusion Prevention here: Host Intrusion Prevention https://support.kaspersky.com/KESWin/11.6.0/en-US/39265.htm I will also recommend upgrading to the latest version of endpoint 11.6: https://support.kaspersky.com/kes11#downloads I hope this information helps. Regards,

Greetings davidefil, Please make sure that you are running the latest version of the product (KES 11.6.0.394 ): https://support.kaspersky.com/kes11#downloads If you have that version installed or if the issue persists after upgrading I would recommend opening a support case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings blackshuck, That is an untested scenario. The documentation doesn't show it as officially supported: https://support.kaspersky.com/KSB/1.0/en-US/191466.htm . Regards,

Greetings Grng0, I've seen high memory and CPU issues on the security center due to not having the minimum system requirements. For KSC13, you need to have Microsoft SQL Server 2012 Express 64-bit or above. If you run Microsoft SQL Server 2019 (all editions) on Windows 64-bit, it requires additional actions, check them here: https://support.kaspersky.com/KSC/13/en-US/92403.htm If system requirements are up to spec, then a support ticket will need to be opened to check KSC traces. You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Greetings RicardoGS, I’m glad that I was able to help. Have a good one. Regards,

Greetings Tech.S SMS's are sent from our back end servers, so please open a support incident to have this checked; see the info below: You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings RicardoGS, I’ve never seen a request about blocking VM’s from running, but we have Application Control which will manage the startup of programs: Application Control https://support.kaspersky.com/KESWin/11.6.0/en-US/129102.htm I hope this information helps. Regards,

Greetings Alex, On security center->administration server (name of server)->right click and select search you will be able to see that there’s a section called users that will give that information; however, there’s no report that will show that specific information. Regards,

Greetings ak01, I’m glad that you were able to find the information. Let us know if you have any questions. Regards, Jose P.

Greetings RicardoGS, Can you provide more details on what you are trying to achieve? Have a great day!

Greetings alftech, For this issue I would recommend contacting Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KES Host: (https://support.kaspersky.com/common/diagnostics/3632#block) To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help. Best Regards,

Greetings vladop, First, I would recommend upgrading KES to version 11.6: https://support.kaspersky.com/kes11#downloads Second, you can add DNS names on the network packet rules if you go on the policy properties->Remote addresses->Drop down->Adresses from the list, you can type an IP but also a domain name: https://support.kaspersky.com/KESWin/11.6.0/en-US/123452.htm If upgrading and adding the DNS names to the network packet rule doesn't work then, please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block) To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help. Best Regards,

Greetings Seeker, You need to run the KSC database update task to have the latest version of the product shown on the list. If the issue persists after running the task, please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block) To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help. Best Regards,

Greetings atong, We will block the file if we find there's malicious code in it. If it's just that the file is named that way, then we won’t block it. You might be able to block files with something like application control; however, the configuration to block *.exe would be too broad. I hope this answers your question. Have a great day.

Greetings Yasutoshi, You can find information about network isolation here: About network isolation in Kaspersky Endpoint Agent https://support.kaspersky.com/KEDR_Optimum/1.0/en-US/196958.htm Configuring automatic disabling of network isolation https://support.kaspersky.com/KEDR_Optimum/1.0/en-US/199780.htm If the issue persists, please contact technical support by opening a support case at https://companyaccount.kaspersky.com/account/login or call 781.503.1880. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create *Please note that you will need to log out prior to registering Once at this site: • Click on "Create now." • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help Regards

Greetings Admin IT All, I would recommend first checking if the file is indeed malicious or not by going to our threat intelligence portal: https://opentip.kaspersky.com/ and submitting a copy of the file (If possible). If it turns out to be a false positive, then I would recommend upgrading the product to the latest version Kaspersky Security 11 for Windows Servers ( 11.0.1.897): https://support.kaspersky.com/ksws11#downloads I hope this information helps. Regards

Greetings cgomez, The account needs to be an Office 365 Global Administrator; check this kb: Connecting to Office 365https://support.kaspersky.com/KS4MO365/1.2/en-US/152212.htm I hope this information helps.