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JorgeCRC

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  1. Yes, we have dedicated computer to function as a external gateway. KSC 14 is un a dedicated PC, Private IP: 172.17.175.67 The Gateway is on another PC, Private IP 172.17.175.66 We have an internal a-record to resolve kaspersky.cultura.gob.mx to 172.17.175.67 We also have en external record to resolve kaspersky.cultura.gob.mx to 189.206.56.125 (Public IP) And our NAT to connect 189.206.56.125 to 172.17.175.66 The gateway is configured in KSC and the gateway connects with KSC But an external PC can't connect to KSC eider by kaspersky.cultura.gob.mx or 189.206.56.125 Any help will be appreciated.
  2. We have an active directory in our office and all clients connect correctly. however I'm unable to establish a connection of a client "outside of the office" The "klnagchk" utility returns an general error 0x502 I'm complitly lost, any help will be appreciated.
  3. Buenas a todos. Tenemos una consola Kaspesky Security Center 11, que esta instalada en un servidor propio. El servidor tiene espacio de almacenamiento de 1 TB, sin embargo el espacio esta al limite y necesito liberar espacio. Quiero borrar las actualizaciones de sofware Aplicacion Manager → Software Updates pero no se borran, solo aparece un mensaje diciendo que se borraran en los proximos minutos pero lleva un mes asi. ¿Hay alguna manera de borrarlas manualmente? ¿En que carpeta se almacenan? gracias.
  4. Find in another thread a similar problem, with the suggestion to use the WEB console to apply the policy. Then I find out that We don't have the Web Console installed. so I downloaded it from: https://www.kaspersky.com/small-to-medium-business-security/downloads/security-center After install and configure the web console The network agent and endpoint accepted the uninstall passwords. BUG? Thanks to all.
  5. The connection with server is good, i can even restart the server from KSC.
  6. Sorry, No go. the removal tool: kavremover: https://support.kaspersky.com/common/uninstall/1464 does not have the ability to remove the network agent. It can remove Endpoint but you still have to provide the uninstall username and password. ( make this tool useless)
  7. Hi to all. I am here again with another question. In the past days we have deployed Kaspersky security center in our organisation. For some reason the network agent and Endpoint were installed in some of our servers, and now we need to uninstall them. The problem is that that the network agent is asking for a password, but it does not accept the password that was set in the initial configuration. I even tried to create a policy specific for this servers with no password set but its not working. Any help will be appreciated.
  8. Yes, this is the correct one! Everything is running fine now. Thanks a lot!
  9. Hi to all. Its my first time posting and I need some help. We recently deploy KSC 11 and Endpoint in our organisation. Everything is going fine and we are very happy with the product. Now I need to upgrade the Endpoint plugin from V. 11.1.1.126 to V.11.2, I have downloaded the file from this page: https://support.kaspersky.com/9333#block9 But for the life of me I can’t find out how to install the file: it’s just a Zip file with another zip file inside! Can someone please tell me how is this file supposed to be installed? Thanks in advance.
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