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Jopa66

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    Subscription is blocked after update

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Jopa66
    typo

    Just information to update this topic.

    1. Being somewhat frustrated with current situation, I decided to try different AV solutions.
    2. Uninstalled Kaspersky - then used kavremover tool for total cleanup.
    3. Tried two other well respected and highly praised AV applications. Didn't like either of them.
    4. From Kaspersky global site, downloaded Kaspersky Plus to try again.
    5. The app successfully linked to "My Kaspersky" account and all seems well at the moment.

    @Flood and Flood's wife

    Thank you for your help and patience.

    10333253_Image0011.png.bd12c87e9f13eacbb45535999d9d78a5.png301758952_Image0012.thumb.png.dd536ed4dd83dde5ef6364e067ef9502.png

     

    • Thanks 1

    C:\ProgramData\Kaspersky Lab\AVP21.6\Bases\PATCH

    in Kaspersky Free

    Posted · Edited by Jopa66
    better answer to question 2

    10 hours ago, Flood and Flood's wife said:

    Hello @Jopa66, 

    Thank you for posting back & the information!

    1. The version is wrong, however, atm, there is no Kaspersky Free 21.8 available at Kaspersky Canada, so, please do not do anything at all, apart from enjoy Christmas. Do not delete or muck around with C:\ProgramData\Kaspersky Lab\AVP21.6\Bases\PATCH or any other Kaspersky folders; we will update this topic in due course. 
    2. Since installing Kaspersky Plus v.21.6.7.351, has the computer been shut down, using SHUTDOWN, not Restart, and then powered on by pressing the power button? Yes or no? 

    Thank you?
    Flood?+?

    @Flood and Flood's wife

    1. OK will leave as is.

    2. Since installing Kaspersky Plus v.21.6.7.351, has the computer been shut down, using SHUTDOWN, not Restart, and then powered on by pressing the power button? NO - until just now before replying.

    3. I now have a new, more serious problem. Will start a new topic here in Kaspersky Free forum but you can move to Kaspersky Plus if that is more appropriate.

    • Thanks 1

    C:\ProgramData\Kaspersky Lab\AVP21.6\Bases\PATCH

    in Kaspersky Free

    Posted

    I am in Canada. (southern Ontario)

    I usually reboot the computer each morning before Macrium does its daily backup. Then I get rid of temporary/junk files so they are not backed up. Only rarely has Kaspersky asked me to reboot. 

    FYI when I was here yesterday and went to "My Kaspersky" page, I was prompted to install a trial version upgrade to Kaspersky Plus. I accepted the offer so now I have Kaspersky Plus v.21.6.7.351. (no change in version number). The trial period is till Dec. 26. (early Christmas present I guess).

    • Thanks 1

    C:\ProgramData\Kaspersky Lab\AVP21.6\Bases\PATCH

    in Kaspersky Free

    Posted

    OS - Windows 7 Home Premium SP-1, Kaspersky Free v.21.6.7.351

    Hello...

    Browsing the file system, I've noticed this folder containing many other folders numbered sequentially since the day the app was installed. Presumably these are created when the program updates itself. My question is why do I have to keep all these old patches? At the moment there are 111 folders, each containing the exact same content with a couple files being newer each time. Disk space used is small - only 3 Mb, so that's not an issue. Explorer counts 777 files and 777 folders within the PATCH folder. I would like to delete these if not needed.

    recurring .NET error

    in Kaspersky Free

    Posted

    On 8/15/2022 at 11:50 PM, Flood and Flood's wife said:

    Hello @Jopa66, 

    Thank you for posting back & the information! 

    ?Please do as requested by @Anton Mefodys & let us know the outcome? 

    Thank you?

    Flood?+?

    FOUND IT!  Using the new admin account, there were programs that no longer auto-started with Windows. Manually starting these apps revealed there is some kind of conflict between Kaspersky and NetLimiter by Locktime Software. They are mutually incompatible - with Kaspersky giving the errors described in this post and NetLimiter GUI going AWOL with no warning or notification.

    Just want to thank all those who tried to help and if any Devs read these posts, perhaps this is an issue they might want to pursue.

    • Like 1
    • Haha 1

    recurring .NET error

    in Kaspersky Free

    Posted · Edited by Jopa66
    more info

    14 hours ago, Flood and Flood's wife said:

    Hello @Jopa66, 

    Welcome back!

    Thank you for the extra information!

    1. Just as *general* advice, (a) before doing any changes, always create a restore point; (b) don't use KAVREMOVER before trying a standard complete uninstall = do not check *any* check boxes; leave all check boxes blank.
    2. Which version is currently installed? IF it's v21.6, don't do another install of v21.6; v21.7 is rolling out for certain regions, it may be better to wait - which region are you in?
    3. Did you try creating a new Admin acc, as suggested by @Anton Mefodys? IF "yes", what was the result? 
    4. In Windows Event viewer, are you able to copy the extended detail of the error shown in the screen print you've posted; paste it to a txt file, & share it here or upload to cloud & post a share link please? 

    Please let us know?

    Thank you?

    Flood?+?

    1. Advice acknowledged.

    2. I do have v21.6, willing to wait for v21.7 as the AV does work despite the errors. Not sure how Kaspersky determines regions - I am in Canada, Eastern Time Zone.

    3. I do have the new Admin account but have not used it yet. Reserving this for new installation if current account fails. Error popups don't seem to be profile related.

    4. This is all I can find.

    ==================================================
    Event Time        : 08/14/22 08:54:36.000 PM
    Record ID         : 417589
    Event ID          : 1023
    Level             : Error
    Channel           : Application
    Provider          : .NET Runtime
    Description       : Application: avpui.exe
    CoreCLR Version: 5.0.1021.41214
    .NET Version: 5.0.10
    Description: The process was terminated due to an internal error in the .NET Runtime at IP 6AC5EE4A (6AAC0000) with exit code c0000005.

    Opcode            :
    Task              :
    Keywords          : Classic
    Process ID        :
    Thread ID         :
    Computer          : Johns-PC
    User              :
    Log File          :
    ==================================================

    Application: avpui.exe
    CoreCLR Version: 5.0.1021.41214
    .NET Version: 5.0.10
    Description: The process was terminated due to an internal error in the .NET Runtime at IP 65E8EE4A (65CF0000) with exit code c0000005.
    ==================================================

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1023</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2022-08-15T00:54:36.000000000Z" />
      <EventRecordID>417589</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Johns-PC</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>Application: avpui.exe CoreCLR Version: 5.0.1021.41214 .NET Version: 5.0.10 Description: The process was terminated due to an internal error in the .NET Runtime at IP 6AC5EE4A (6AAC0000) with exit code c0000005.</Data>
      </EventData>
      </Event>

    Is there a way to download v21.7 now?

    Image 001.png

    recurring .NET error

    in Kaspersky Free

    Posted

    It seems that v21.6 is now available to download. I am wary of going this route because of the installation error I referred to earlier in this thread. My thoughts are to use the KAV Removal tool and try again. Any thoughts if this should be the next step?

    • Like 1

    recurring .NET error

    in Kaspersky Free

    Posted

    On 8/13/2022 at 2:34 PM, andrew75 said:

    I don't think they will discuss problems in windows 7

    @Jopa66, try reinstalling .NET Framework 4.*

    Thanks, reinstalled .NET Framework 4 today as you suggested. But less than 30 mins. ago, another pop up window appeared. I confirm that THIS window  was during the automatic updates of the AV. If you'll notice, the parameters are always the same. What changes is the title bar of the window. The previous version 21.3 would sometimes give an error but, at least it offered to analyze the system and send an error report back to Kaspersky. I always sent these reports. This new version gives many more errors with no option to report them.

    KAV_error 4.png

    • Like 1

    recurring .NET error

    in Kaspersky Free

    Posted

    On 8/6/2022 at 3:05 AM, Jimmywick said:

    I found this somewhere:

    Please examine the web.config file and look for the following line:
    <identity impersonate="true" username="youruserid" password="yourpassword">
    If you find the line, please remove the username and password parameters. You can also try to comment out the line.
    Next, disable any antivirus/security software activity over the “Temporary ASP .NET Files” folders .C:\Windows\Microsoft.NET\Framework\v?.?.?????\Temporary ASP.NET Files".

     

    Check with this,
    John

    Hello again. Unfortunately my issue is still not solved. A google search led me to suspect video card drivers. Was using unsupported beta drivers but changed back to the latest official drivers for this older system.

    @Jimmywick  A search of my system gives two "Temporary ASP.NET Files" folders, both are empty. There are many different web.config files. The only ones containing the strings "username"  or "password" are files called "web.config.comments". Each of them contains this section:

      <!--
                <identity
                    impersonate = "false" [true|false]
                    userName = "" [String]
                    password = "" [String]
                />
            -->
            <identity impersonate="false" userName="" password="" />
            <!--
                <machineKey
                    validationKey = "AutoGenerate,IsolateApps" [String]
                    decryptionKey = "AutoGenerate,IsolateApps" [String]
                    decryption = "Auto" [AUTO | DES | 3DES | AES]
                    validation = "SHA1" [MD5 | SHA1 | 3DES | AES]
                />
            -->

    In spite of these error messages Kaspersky still works fine. It's like the program momentarily crashes then restarts itself. It is however very annoying.

    KAV_error.png

    KAV_error 2.png

    recurring .NET error

    in Kaspersky Free

    Posted

    Hello again. I am cautiously optimistic. Have not received any error messages after yesterday's barrage of "fixes". I still have the new v21.6 Will post again if any more issues. Thanks to everyone who offered assistance.

    • Like 2

    recurring .NET error

    in Kaspersky Free

    Posted

    @Flood and Flood's wife

    Ran chkdsk  then SFC after reboot. Attached file is SFC report. CBS log is quite large and quite confusing. Can upload if you like.

    @Berny

    Original post has the most common error I'm seeing. It comes randomly - possibly when the app updates the defs. There was maybe one other error which I did not capture. Do you know a tool to test .NET framework?

    @Anton Mefodys

    Yes. Good suggestion. For now, I'll wait and see if SFC may have solved the original .NET error issue. If I do have to re-install, I will try to go this route but it means going back to v21.3

    SFC.png

    • Like 1

    recurring .NET error

    in Kaspersky Free

    Posted

    Thanks for getting back.

    Did not create a system Restore Point. I prefer Macrium nightly system backups.

    Just did system restore from last night's backup. Will run System file checker and get back. I am back to v21.6

    Browsing nightly backups, I would need to go back to July 3 or 4 to get v21.3 back. Don't think I want to do that.

    recurring .NET error

    in Kaspersky Free

    Posted

    OK. This is getting quite frustrating. Was hoping to get some kind of help in these forums but, as no one has replied back I seem to be on my own.

    @Flood and Flood's wife

    5. Have you tried uninstalling Kav Free, saving License information only, & doing a clean install - note, before doing this please check a new installer is available to download? 

    1. Uninstalled the app after downloading new installer. NOTE: new installer is version 21.3 which is what I had before the automatic update to v.21.6

    2. downloaded and ran KAV removal tool. kavremvr.exe

    3. Downloaded and ran Kaspersky Virus removal tool. KVRT.exe

    4. Rebooted system as required but installation fails. I now have no Antivirus protection.

    5. I can revert back to Macrium daily backup which will at least give me back protection until I decide on a new AV solution. I prefer to stay with Kaspersky. I would appreciate any help you can offer.

    inst_error.png

    recurring .NET error

    in Kaspersky Free

    Posted

    Hello... sorry, was away in hospital for a couple of days.

    1. OS - Windows 7 Home Premium SP-1

    2. Kaspersky Free v.21.6.7.351

    3. N/A - after incident there are two Kaspersky icons in system tray. Pointing with mouse, one will disappear.

    4. See attached log

    5. Not yet. This version was an auto update about a week ago.

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